Public Benefits Specialist III

Loudoun County Government • Leesburg, VA

11d • Hybrid

About The Position

Loudoun County Department of Family Services is seeking a Public Benefits Specialist III to join the Public Assistance and Support division. The role supports the operational needs of the unit by performing duties for SNAP, Medicaid, and TANF programs. Duties may include determining eligibility, covering caseloads during vacancies or absences, assisting customers, providing backup for specialty programs, and helping train lower-level specialists.

The position requires knowledge of public assistance policies and procedures, effective interviewing and case-management skills, strong communication skills, and the ability to manage competing priorities and apply policy appropriately. The position offers up to a four-day-per-week telework schedule after 90 days and a successful performance evaluation. The role may be assigned to alternate work sites and may require work beyond the regular scheduled workday, including evenings and weekends.

Requirements

• Bachelor’s degree in a field related to the assigned area and two years of directly related experience in a social/human service setting, or an equivalent combination of education and experience.
• Knowledge of automated systems related to the program area and job role.
• Extensive knowledge of policies and procedures for family, child, and adult public assistance programs.
• Skill in conducting interviews to gather information needed to determine eligibility for public assistance programs.
• Skill in providing appropriate and effective case management for people applying for or receiving public assistance.
• Strong verbal and written communication skills.
• Ability to establish and maintain working relationships with clients, coworkers, staff, other professionals, officials, and the public.
• Ability to manage competing priorities amid high workloads and tight deadlines.
• Ability to understand, interpret, and appropriately apply policy when determining eligibility.
• Pass pre-employment criminal, credit, Child Protective Services (CPS), and DMV background checks.
• Possess a valid driver’s license and a good driving record; driving records may be reviewed annually for continued qualification.
• Hold or obtain certifications required by the Department.
• May be assigned to alternate work sites to support the needs of County residents or employees.
• May be required to work beyond the regular scheduled workday, including evenings and weekends, as required.

Nice To Haves

• Bilingual in English and Spanish.
• Knowledge of Public Benefits policy and experience processing SNAP and Medicaid applications and renewals.

Responsibilities

• Determine eligibility for Public Assistance Program applications by requesting appropriate documentation, applying applicable policy, and completing case documentation.
• Provide caseload coverage for vacancies or absences, including completing case reviews and taking timely action on reported changes.
• Answer customers’ Public Benefits questions and resolve customer issues.
• Provide backup assistance to specialty programs, including Energy Assistance Programs (EAP) and Public Benefits Appeals.
• Assist in training lower-level Public Benefits Program Specialists.

Benefits

• Up to a four-day-per-week telework schedule after 90 days and a successful performance evaluation.
• Loudoun County Government describes its workplace as promoting employee wellness and work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level