DSHS ESA Public Benefits Specialist 4 - Case Planning and Support Specialist

State of Washington•King County – Renton, WA

2d•Onsite

About The Position

The Economic Services Administration’s Community Service Division is hiring a Public Benefits Specialist 4 – Case Planning and Support Specialist at the Renton Community Service Office. The position works full-time in the office and provides hands-on support and leadership to staff and clients. The specialist assesses eligibility for multiple assistance programs, develops tailored case plans, and coordinates with partners in healthcare, housing, employment, and other services. The role requires sound judgment, knowledge of policy, and the ability to manage complex situations with care.

Requirements

Bachelor’s or master’s degree and 12 months of experience as a Public Benefits Specialist 3; or a bachelor’s degree or higher and 12 months of experience as a Public Benefits Specialist 2 determining eligibility for long-term care services.
Satisfactory completion of the agency’s Public Benefits Specialist Training Program.
Deep knowledge of Washington public assistance programs and the ability to accurately assess and redetermine eligibility.
Ability to navigate and apply WAC, RCW, and internal procedural manuals.
Strong understanding of realistic, trauma-informed case planning grounded in each client’s circumstances.
Ability to analyze complex data and documentation and make timely, accurate decisions.
Clear, respectful, empathetic communication skills, including explaining difficult decisions and de-escalating high-tension situations.
Ability to remain calm and maintain professional boundaries when working with people in distress.
Resilience, flexibility, and ability to adapt to changing programs and priorities while managing multiple tasks.
Employees driving on state business must have a valid driver’s license; employees using a privately owned vehicle for state business must have liability insurance.

Nice To Haves

Experience examining or processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims, providing staff support in financial eligibility determination, or analyzing, verifying, and evaluating financial data and information may substitute year for year for education and experience.
Out-of-state experience conducting financial eligibility determinations for public assistance, including financial, medical, and food benefits, will be considered toward experience.

Responsibilities

Conduct detailed interviews to assess eligibility for cash, food, and medical assistance programs.
Facilitate program orientations and explain benefit pathways clearly and empathetically.
Design, monitor, and update personalized case plans to address barriers and support employment goals.
Refer clients to services such as domestic violence support, substance use treatment, mental health counseling, housing, and job training.
Coordinate with external agencies and service providers to align support plans.
Review and interpret complex documents, including court orders, leases, and medical notes, to determine appropriate program fit.
Authorize and track supportive services such as transportation, childcare, and work clothing.
Maintain accurate, current case notes and documentation in multiple systems, including ACES, Barcode, eJAS, and HPF.
Respond to case audits, resolve discrepancies, and ensure compliance with federal and state regulations.
Participate in outreach efforts, home visits, and client advocacy as needed.
Provide hands-on support and leadership to staff and clients.