Public Benefits Case Reviewer

Loudoun County Government • Leesburg, VA

9d

About The Position

Loudoun County Government has been named one of Forbes' 2025 Best Large Employers! We’re proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic, growing community — that’s The Loudoun Difference . Welcome and thank you for your interest in employment with Loudoun County Government! ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION. Loudoun County is one of the fastest growing counties in the country, known for its excellent quality of life and strong economy, while embracing its historic presence. Located 35 miles west of Washington DC, Loudoun County offers a diverse blend of cultural, recreational, and educational opportunities. Loudoun County Department of Family Services seeks a dedicated and experienced professional for a Public Benefits Case Reviewer. The successful candidate will join the Public Benefits team within the Department of Family Services which envisions better health, safety, and well being for all. We support individuals and families in the community to live their best lives while advocating for those most vulnerable and respecting their right to self-determination.

Requirements

• Bachelor's degree in related field
• Four (4) years of experience in public benefits/public assistance programs at the level of Public Benefits Program Specialist II or above
• Equivalent combination of education and experience
• Comprehensive knowledge of policies and procedures for complex federal, state, and local SNAP, TANF, and Medicaid programs.
• Experience with data collection and analysis to evaluate and improve work quality.
• Strong communication skills, with the ability to present information clearly and effectively.
• Ability to interpret and apply policy accurately in eligibility determinations.
• Strong interpersonal skills to build and maintain effective working relationships with clients, staff, partners, and the public.
• Pass pre-employment background to include criminal, credit, Child Protective Services (CPS), and DMV.
• Valid driver's license and good driving record (driving records may be reviewed annually for continued qualification).

Responsibilities

• Performs advanced case review work for SNAP, TANF, and all Medical Assistance programs.
• Evaluates cases for compliance with timeliness and accuracy requirements.
• Identifies error trends and root causes.
• Develops training recommendations.
• Reports findings to leadership.
• Ensures corrective actions are completed within established timeframes.
• Supports SNAP Management Evaluation Reviews as well as state and regional reviews and audits.
• May provide intermittent supervisory coverage.
• May assist with both initial and ongoing eligibility determinations when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level