Public Benefits Specialist, Entry

State of Oregon•Redmond, WA

2d•Onsite

About The Position

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Are you fluent in English and Spanish? Our diverse communities' benefit from bilingual support. While not a requirement, preference will be given to candidates who have this valuable skill. This position will be in the Redmond office on Highland Ave. Opportunity awaits! Join our team as a Benefits Support Staff (Public Benefit Specialist, Entry), where you'll play a pivotal role in providing exceptional office support and creating a welcoming environment for our clients.

Requirements

A valid driver’s license and acceptable driving record are required for this position.
Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.)
OR An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service
OR An equivalent combination of education, training, and experience relative to the class concept.
Experience delivering thoughtful, empathetic, and solution-focused support to individuals.
Experience recognizing, analyzing, and creatively solving various problems.
Experience applying organizational policies and processes to complete tasks.
Experience clearly explaining information in speech and in writing to diverse people.
Experience making independent decisions and offering fair and fair support and guidance to others.

Nice To Haves

Bilingual in Spanish and English.

Responsibilities

Serve as the first point of contact at the front desk by answering phones, greeting visitors, and directing clients to the right staff or community resources.
Perform data entry and administrative tasks in systems such as ONE and MMIS, including uploading documents, scheduling appointments, and issuing EBT and medical cards.
Aid clients and providers with applications, verifying documentation, and answering questions about available programs and services.
Maintain and update provider records, process background checks, and support the Provider Time Capture (PTC) system to ensure correct and prompt payments.
Monitor and keep office supplies, equipment, and state vehicles; coordinate repairs and track usage of state-issued devices.
Process financial transactions, including receipting payments, entering authorizations, and resolving issues related to checks and benefits.
Support added administrative functions such as mail processing, NVRA and RMSS reporting, and providing backup coverage to other district offices as needed.