Public Assistance Case Manager

Union County Ohio • Marysville, OH

1d

About The Position

The Public Assistance Case Manager supports individuals and families in Union County by assessing applicants’ eligibility for public assistance programs and services, including food assistance, cash assistance, Medicaid, and child care assistance. The role also helps clients address employment barriers and connect with workforce development, emergency assistance, and self-sufficiency resources. The Case Manager represents the agency when interacting with applicants, visitors, employers, service providers, and other organizations. Flexible work schedules may be available after probation.

Requirements

• Good verbal and written communication skills.
• Regular and predictable attendance.
• Consistently represent the agency in a positive and professional manner and provide appropriate internal and external customer service.
• Ability to interpret and apply policy.
• Preferred associate degree or above in human services, behavioral or social science, education, or a related field; alternatively, relevant education or experience in interviewing techniques, business math, case preparation, business writing, customer service techniques, and computer technology; or a high school diploma or equivalent plus work experience meeting the position’s minimum essential functions.

Nice To Haves

• Associate degree or above in human services, behavioral or social science, education, or a related field.
• Education or experience in interviewing techniques, business math, case preparation techniques, business writing, customer service techniques, and computer technology.

Responsibilities

• Interview public assistance applicants to determine initial and ongoing eligibility for agency programs and services.
• Greet guests and represent the agency when receiving incoming phone calls and lobby visitors.
• Process and investigate public assistance overpayments and under-issuances.
• Attend hearings and meetings concerning public assistance case issues and employment issues.
• Conduct initial interviews or assessments for workforce development programs and help resolve barriers to employment.
• Contact employers to solicit employment opportunities.
• Determine eligibility for emergency assistance and self-sufficiency programs, including PRC services; interview applicants, collect verifications, document needs, discuss alternatives, help locate goods and services, contact service providers, and initiate referrals.
• Contact public and private sector agencies or businesses to establish work experience sites and maintain working relationships supporting employment and workforce development activities.
• Track clients enrolled in education or training programs and assist ongoing clients with job search and retention activities.
• Maintain required licensures, certifications, and continuing education requirements, if applicable.
• Interpret and apply policy.
• Maintain regular and predictable attendance and represent the agency professionally while providing appropriate internal and external customer service.

Benefits

• Flexible work schedules available after probation.
• 11 paid holidays each year.
• Sick leave accrual beginning on day one, totaling about three weeks per year.
• Health and wellness, dental, and vision insurance programs, with a large percentage paid by Union County.
• OPERS retirement benefit, with 10% paid by the employee and 14% paid by Union County.
• Life insurance provided free of charge for employees and their families.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED