Public Areas Attendant

Desert Hospitality Management, LLC•Mesa, AZ

About The Position

The Public Areas Attendant leads the daily cleaning and upkeep of hotel public spaces to maintain a consistently clean, safe, welcoming, and brand-compliant environment for guests and associates. The role assigns work, inspects completed areas, coaches team members, coordinates with other departments, responds to service needs, and supports housekeeping operations during high-occupancy periods and special events.

Requirements

One to two years of hotel housekeeping, custodial, or facilities-cleaning experience.
Working knowledge of commercial cleaning methods, chemicals, equipment, sanitation, and workplace safety.
Strong leadership, organization, inspection, communication, and problem-solving skills.
Ability to prioritize multiple tasks, remain composed during busy periods, and provide respectful direction to a diverse team.
Basic computer or mobile-device skills for schedules, work orders, checklists, email, and hotel systems.
Ability to communicate effectively in English with guests and associates.

Nice To Haves

High school diploma or equivalent.
Previous lead or supervisory experience.
Additional language skills.

Responsibilities

Ensure lobbies, corridors, elevators, restrooms, meeting spaces, fitness areas, entrances, offices, employee areas, and exterior guest-facing spaces are clean, attractive, and safe.
Ensure cleaning standards, brand requirements, sanitation procedures, and established checklists are consistently followed.
Respond promptly and professionally to guest requests, complaints, spills, and urgent cleaning needs, following through to resolution.
Coordinate with Front Office, Engineering, Banquets, Security, and other departments regarding maintenance issues, events, room moves, and conditions affecting guests.
Report and follow up on damaged furnishings, lighting, plumbing, flooring, equipment, pest activity, and other repair needs.
Monitor supplies, chemicals, linens, amenities, and equipment; maintain par levels and request replenishment as needed.
Ensure chemicals are labeled, stored, diluted, and used according to manufacturer instructions and hotel safety procedures.
Promote safe work practices, including proper use of personal protective equipment, wet-floor signage, ladders, carts, and cleaning machinery.
Accurately document inspections, incidents, lost-and-found items, supply usage, training, attendance, and shift activity.
Support deep-cleaning projects, seasonal work, emergency response, and coverage in other housekeeping areas when business needs require.
Maintain confidentiality, a professional appearance, and courteous communication with guests and associates.
Perform other duties as assigned by hotel leadership.