Public Area Attendant - Part Time

SCP Hotels•Hilo, HI

2d•Onsite

About The Position

The Public Area Attendant is primarily responsible for cleaning and maintaining all public areas in accordance with all housekeeping procedures and standards. This role involves working and communicating with supervisors, inspectors, and other members of the housekeeping team to promptly attend to the atmosphere and environment at SCP Hotels. The position offers competitive pay and benefits with opportunities for personal and professional growth, emphasizing a balance between work and life. The ideal candidate is someone who takes ownership of their work, notices details, enjoys creating warmth, making people feel comfortable, and offering service.

Requirements

Ability to work and communicate with supervisors, inspectors, and other housekeeping team members.
Ability to take ownership of work and spaces.
Ability to create warmth and make people feel comfortable.
Ability to offer service wherever you go.
Ability to observe guest reactions and confer with team members.
Ability to follow hotel policies regarding lost and found items.
Ability to adhere to hotel requirements for guest and team member accidents, injuries, and emergencies.
Ability to promote sanitation, safety, and security efforts.
Ability to clean all public areas while following safety and security procedures.
Ability to keep supplies, cleaning materials, and clean linens secure.
Ability to assist Guest Room Attendants with moving heavy furniture and/or equipment.
Ability to respond to guest requests.
Ability to assist in maintaining hotel inventory of supplies, linens, and other amenities.
Ability to assist with setting up and tearing down special events and/or banquets.
Ability to assist housekeeping staff with laundry removal and unit cleaning.
Ability to inspect, plan, and ensure materials and equipment are ready for service.
Maintain knowledge of correct maintenance and use of equipment.
Maintain knowledge of and comply with all departmental policies, service procedures, and standards.

Nice To Haves

Encourage Social Media/5-star compliments or reviews on OTA’s.
Embrace and exemplify the SCP Culture & Core Values in your day-to-day job duties.

Responsibilities

Anticipate guests’ needs, respond promptly, and acknowledge all guests.
Maintain positive guest relations at all times and resolve guest complaints.
Follow hotel policies regarding lost and found items and adhere to requirements for guest and team member accidents, injuries, and emergencies.
Promote sanitation, safety, and security efforts.
Ensure that all areas of the hotel are clean and tidy to create a fresh and inviting atmosphere for guests.
Clean all public areas (hallways, elevators, lobby, vending and laundry areas, etc.) while following safety and security procedures.
Clean and maintain the lobby, entrance doors, and bell trolleys.
Maintain extra areas above daily quota upon request.
Keep all supplies, cleaning materials, and clean linens secure, free of clutter and hazards, and in assigned storage areas.
Assist Guest Room Attendants with moving heavy furniture and/or equipment.
Respond to guest requests from housekeeping or other departments.
Assist in maintaining hotel inventory of supplies, linens, and other amenities.
Assist with setting up and tearing down special events and/or banquets.
Assist housekeeping staff with laundry removal and unit cleaning.
Inspect, plan, and ensure that all materials and equipment are in complete readiness for service.
Maintain knowledge of correct maintenance and use of equipment.
Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
Other duties as assigned.