Public Area Attendant - Part Time

SCP HOSPITALITY MANAGER LLC•Hilo, HI

2d•Onsite

About The Position

The Public Area Attendant is primarily responsible for cleaning and maintaining all public areas in accordance with all housekeeping procedures and standards. The Public Area Attendant works and communicates with supervisors, inspectors, and other members of the housekeeping team to promptly attend to the atmosphere and environment at SCP Hotels. This role is part-time and offers competitive pay and benefits with opportunities for personal and professional growth. The company values employee well-being and work-life balance, and encourages employees to work with friends and family through a generous referral program.

Requirements

Ability to anticipate guests’ needs and respond promptly.
Ability to maintain positive guest relations.
Ability to resolve guest complaints effectively.
Knowledge of hotel policies regarding lost and found items.
Adherence to hotel requirements for guest and team member accidents, injuries, and emergencies.
Commitment to promoting sanitation, safety, and security efforts.
Ability to ensure all areas of the hotel are clean and tidy.
Ability to clean all public areas following safety and security procedures.
Ability to clean and maintain the lobby, entrance doors, and bell trolleys.
Ability to maintain extra areas above daily quota upon request.
Ability to keep supplies, cleaning materials, and clean linens secure and organized.
Ability to assist Guest Room Attendants with moving heavy furniture and/or equipment.
Ability to respond to guest requests from housekeeping or other departments.
Assisted in maintaining hotel inventory of supplies, linens, and other amenities.
Ability to assist with setting up and tearing down special events and/or banquets.
Ability to assist housekeeping staff with laundry removal and unit cleaning.
Ability to inspect, plan, and ensure that all materials and equipment are in complete readiness for service.
Knowledge of correct maintenance and use of equipment.
Knowledge of and compliance with all departmental policies, service procedures, and standards.

Nice To Haves

Works and communicates with supervisors, inspectors, and other members of the housekeeping team.
Works alongside a hardworking, fun, and tight-knit team.
Encourages Social Media/5-star compliments or reviews on OTA’s.
Embraces and exemplifies the SCP Culture & Core Values in day-to-day job duties.

Responsibilities

Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
Observing guest reactions and conferring frequently with team members to ensure guest satisfaction.
Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
Follow hotel policies regarding lost and found items.
Adhere to hotel requirements for guest and team member accidents, injuries, and emergencies.
Continuously promote sanitation, safety, and security efforts.
Encourage Social Media/5-star compliments or reviews on OTA’s.
Embrace and exemplify the SCP Culture & Core Values in your day-to-day job duties.
Ensure that all areas of the hotel are clean and tidy to create a fresh and inviting atmosphere for guests.
Clean all public areas (hallways, elevators, lobby, vending and laundry areas, etc.) while following safety and security procedures.
Clean and maintain the lobby, entrance doors, and bell trolleys.
Maintain extra areas above daily quota upon request.
Keep all supplies, cleaning materials, and clean linens secure, free of clutter and hazards, and in assigned storage areas where others can find them and prevent losses or damages.
Assist Guest Room Attendants with moving heavy furniture and/or equipment.
Respond to guest requests from housekeeping or other departments.
Assisted in maintaining hotel inventory of supplies, linens, and other amenities.
Assist with setting up and tearing down special events and/or banquets.
Assist housekeeping staff with laundry removal and unit cleaning.
Inspect, plan, and ensure that all materials and equipment are in complete readiness for service.
Maintain knowledge of correct maintenance and use of equipment.
Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
Other duties as assigned.