Housekeeping - Public Area Attendant

21c Museum Hotels•Durham, NC

1d•Onsite

About The Position

The Public Area Attendant cleans and prepares guest rooms and public areas to established standards, supporting guest satisfaction and the overall appearance of the property. The role involves organizing cleaning carts and storerooms; cleaning guest rooms, bathrooms, hallways, public spaces, and patios or balconies; changing linens and restocking guest amenities; and vacuuming and washing floors. The attendant inspects locks and room equipment, reports safety concerns and maintenance deficiencies, and safeguards hotel equipment, keys, and supplies. The position also involves assisting other employees and departments and performing other duties as assigned by management.

Requirements

Able to work flexible hours, including nights and weekends.
Responsible, dependable, and punctual.
Able to understand and follow verbal and written instructions and communicate verbally and in writing.
Maintain a clean and professional appearance.
Must pass a background check.
Able to maneuver a fully loaded maid cart weighing up to 50 pounds through hallways and into and out of closets throughout the workday.
Able to push, pull, bend, and kneel constantly throughout the day, and bend down and get on and off the floor numerous times per day.
High school diploma or GED.

Nice To Haves

Housekeeping experience; experience is a plus but not required.

Responsibilities

Retrieve supplies and organize cleaning carts and storerooms for daily use.
Clean windows, doors, walls, closets, fixtures, bathrooms, mirrors, sinks, and other surfaces in guest rooms, public areas, and hallways.
Use ladders or stools occasionally to clean hard-to-reach areas.
Replace towels, soap, room amenities, and guest literature; restock supplies such as hangers, blankets, and pillows.
Wash hard floors by hand; dust and polish furniture, fixtures, and wall hangings; vacuum rooms, public areas, and hallways, including beneath furniture and in hard-to-reach areas.
Strip and remake beds with fresh linen, checking bedspreads, blankets, and bed pads and replacing soiled items; lift mattresses to inspect for soil.
Inspect closets for cleanliness and wipe closet doors, handles, and shelves.
Inspect door and window locks and alert management to unsecured or unsafe conditions.
Inspect room equipment, including televisions, lights, lamps, faucets, docking stations, and iPods; report deficiencies in writing to the Executive Housekeeper.
Maintain custody of equipment, keys, and supplies to protect hotel property.
Maintain a friendly, cheerful, and courteous demeanor.
Clean patio and balcony areas, including floors, furniture, fixtures, garbage, doors, and windows.
Assist other employees and departments to support the overall performance of the department and hotel.
Perform other duties as assigned, requested, or deemed necessary by management.