Public Area Attendant

Sonesta International Hotels Corporation•College Park, GA

6d•Onsite

About The Position

The Public Area Attendant is responsible for cleaning and maintaining various areas of the hotel, including the Lobby, Lower Lobby, Elevators, Rest Rooms, Courtyard, Outlets, and Hotel Office Areas. This role requires establishing a comprehensive understanding of Sonesta guest standards, cleaning chemicals, and appropriate cleaning methods for various surfaces. The attendant must ensure restrooms are kept clean and in excellent condition, performing regular checks and disinfecting during rounds, especially during special events. They are also responsible for reporting maintenance issues, cleaning spills, and maintaining the cleanliness of surfaces like ash trays, tables, windows, and mirrors. Dust mopping floors and dusting furniture are required at the start and end of shifts, as well as as needed. The role involves using a radio/pager to communicate with housekeeping, responding to hotel requests promptly, remaining visible in their work area, and handling any other duties assigned by management. Additionally, the attendant must collect and log any Lost/Found items and manage inventory of stock and supplies.

Requirements

Track record of delivering exceptional guest or client experience.
Basic to intermediate writing/reading/comprehension skills and professional vocabulary and etiquette.
Ability to comfortably interact with guests, work alone or with others.
Maintain Sonesta uniform and grooming standards.
Comfortably work in a diverse environment with regard to guests, members of the Housekeeping T.E.A.M. and hotel employees.
Proficiency with PC-based computer platforms (Smartphone technology to report maintenance discrepancies).

Nice To Haves

One to three months related experience and/or training.

Responsibilities

Clean and maintain the Lobby, Lower Lobby, Elevators, Rest Rooms, Courtyard, Outlets and Hotel Office Areas.
Establish and maintain a comprehensive understanding of all cleaning chemicals, air fresheners and supplies required for this position.
Ensure rest rooms are clean and maintained in an excellent state of police, with bathroom rounds made every 30 minutes and every 15 minutes during special events/functions.
Disinfect bathrooms during each round.
Report all maintenance problems and follow up to completion.
Report all carpet/ upholstery spill/spots.
Clean ash trays and urns, tables, counter tops, windows, and mirrors as they are used.
Dust Mop all floors and dust all furniture at the start of each shift, 45 minutes before the shift ends and as needed.
Maintain contact with housekeeping via radio/pager.
Respond to hotel requests within 15 minutes.
Remain visible in work area.
Perform any other duties given by management.
Collect any Lost/Found items in the Public Area, entering the information in the Lost/Found log maintained in the office.
Inventory stock and supplies to ensure adequate supplies.
Deliver Passionate & Engaging Service to our Guests by greeting, establishing/anticipating needs, solving/owning requests/complaints, and thanking guests.
Build solid relationships with colleagues by treating them with respect and dignity, keeping commitments, inspiring trust, and working with integrity and ethically.
Uphold organizational values.
Work in other areas of the hotel when needed to assist operations.