Public Area Attendant

Loews Hotels & Co•Coral Gables, FL

21h•Onsite

About The Position

The Loews Coral Gables Hotel features 242 guestrooms, including 23 beautifully designed suites, 30,0000 square feet of indoor/outdoor flexible meeting space, an expansive 9th floor pool deck, and four Miami-inspired dining outlets. Located just four blocks from the Gables' iconic Miracle Mile, the hotel is the centerpiece of The Plaza Coral Gables, a 2.1 million square foot mixed-use development showcasing retail space, dining and entertainment experiences. Loews Coral Gables Hotel is the second Loews Hotel to open in South Florida, joining 25 other properties across the US and Canada that make up the Loews Hotels & Co portfolio. The Public Area Attendant is responsible for maintaining cleanliness and order in the hotel's public and back-of-house areas, interacting with guests, and supporting the Housekeeping department.

Requirements

Basic English language skills
Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
Able to work a flexible schedule, including weekends and holidays

Responsibilities

Follows OSHA regulations and all policies and procedures as set forth by the Housekeeping department
Applies excellent guest relations skills when interacting with guests
Consistently maintains a positive attitude that ensures the best guest experience
Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business
Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities
Performs all duties in a timely and professional manner
Applies teamwork skills at all times
Gives recognition to repeat guests
Cleans front area of hotel, sweeps floors and sidewalks; cleans doors, frames, signs, and windows
Cleans and dusts lobby areas
Cleans and restocks all assigned restrooms
Removes trash from all assigned areas
Uses proper chemicals when cleaning as described by the department’s procedures
Immediately reports maintenance deficiencies, damage, or loss to Housekeeping department
Polishes all metal around lobby areas
Turns lost and found items into Security in accordance with hotel standards
Cleans and sanitizes assigned public and back of the house areas
Complies with all specific HOSTAR policies and procedures
Removes Room Service trays from hallways and places in appropriate location in service corridor
Assists with general cleaning of guestrooms
Operates and maintains the following equipment (once trained): vacuums, extractors, burnishing/buffing machines, brooms, wet-vacuums, and upholstery cleaners
Maintains the highest levels of cleanliness of the following (once trained): carpets, tile, cement, marble, glass, and all other surfaces
Transfers and stocks all supplies from Receiving as directed
Ensures that the Housekeeping storeroom is neat, organized, and secure
Turns mattresses
Cleans chandeliers
Properly uses and maintains equipment and supplies
Maintains excellent condition of grounds, floors, carpets, etc.
Cleans ashtrays and ash urns
Cleans ice machine areas
Cleans elevator foyers
Cleans elevator doors
Cleans elevator tracks
Washes doors
Vacuums guest hallways
Cleans windows
Cleans door jams and fire boxes
Cleans and mops stairwells
Cleans handrails
Sweeps and mops hallways
Replaces burned out light bulbs according to established procedures
Assists in preparation and deep cleaning of VIP rooms
Moves furniture in rooms as required
Cleans spots on walls
Cleans spots on carpets
Assists Room Attendants by emptying trash and soiled linen from Housekeeping carts
Takes dirty linen to laundry pick up areas
Cleans offices as scheduled
Cleans Front Desk and back office area
Cleans back of the house windows as needed
Attends all department meetings as scheduled
Assists in restocking Room Attendant caddies
Fills Room Attendant bottles with chemicals according to department guidelines
Brings dirty glasses down to Housekeeping department at the end of shift
Washes guestroom glassware in dishwasher and delivers clean glassware to linen closets
Cleans service landings
Cleans stocks, and organizes linen closets, ensuring that they are always locked
Checks all vacuums used by Room Attendants and maintains them
Completes in a timely manner all daily cleaning items for the specific public area assigned
Takes trash to the compactor at the end of the day
Performs as Restroom Attendant for special events, when required
Performs as Room Attendant, if required, on an emergency basis
Trains Housekeeping employees regarding professional knowledge and skills according to the Executive Housekeeper’s Course Outline, Standards, and Procedures (Graduate Houseperson)
Demonstrates ability to provide coverage in related departments as directed
Special projects and other duties as assigned
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow employees
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards