Public Area Attendant

The Flatiron Hotel • Asheville, NC

22h

About The Position

Our hotel team is seeking a Public Area Attendant who will be responsible for ensuring the cleanliness and appearance of our public spaces, including hallways, restrooms, and the event pavilion. You will also assist the housekeeping team with various tasks as needed, contributing to the overall guest experience.

Requirements

• Prior cleaning experience preferred.
• Excellent communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds.
• Strong attention to detail and commitment to providing exceptional service.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Ability to stand, walk, bend, lift, and carry up to 40 lbs for extended periods.
• High school diploma or equivalent preferred. Additional education or training in hospitality is a plus.
• Strong work ethic, with a positive and reliable attitude.
• Ability to follow instructions and complete tasks independently.
• Fluency in English is a requirement. Fluency in Spanish is a plus.

Nice To Haves

• Prior cleaning experience
• High school diploma or equivalent
• Additional education or training in hospitality
• Fluency in Spanish

Responsibilities

• Clean and maintain public areas, ensuring they meet the highest standards of cleanliness and presentation. This includes vacuuming carpets, cleaning windows, dusting furniture, and emptying trash cans.
• Maintain the cleanliness and proper stock of supplies in restrooms, including toilet paper, soap, and paper towels.
• Respond promptly and courteously to guest requests, providing exceptional customer service. This may include delivering forgotten items to rooms, assisting with luggage, and answering general questions.
• Assist the housekeeping team with tasks such as cleaning guest rooms, stocking carts, and stripping linens (as needed).
• Maintain a clean and organized work environment, including keeping housekeeping carts stocked and supplies organized.
• Report any safety hazards or maintenance concerns to the Housekeeping Supervisor.
• Collaborate effectively with other team members to ensure smooth operation and guest satisfaction.

Benefits

• Competitive Pay: Competitive base pay, health benefits, and PTO benefits after 90 days [for full-time employee's].
• Health & Wellness: Comprehensive health insurance coverage, including medical, dental, vision, and more.
• Financial Planning: Access to a 401K plan with a 50% match on your first 6% investment, along with Roth options.
• Home Loan Program: We offer a zero-interest housing loan program to help you achieve your dream of home ownership.
• Employee Discounts: Enjoy discounts at our 15 restaurant concepts and growing boutique hotels division.
• Family Time: Benefit from 4 weeks of PTO for maternity/paternity leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees