Public Area Attendant

Avion Hospitality Employee Services LLC•College Station, TX

7d•Onsite

About The Position

The Public Area Attendant is responsible for cleaning and maintaining the appearance of the hotel's public areas. This includes deep cleaning assigned areas, setting up and maintaining complimentary hotel lobby functions such as coffee service and nightly concierge events, cleaning and setting up meeting room functions, delivering service items to guest rooms upon request, and driving a shuttle van when needed (property specific). The role requires approaching all guest and associate encounters in a friendly, service-oriented manner, maintaining regular attendance, and adhering to high standards of personal appearance and grooming. Compliance with hotel standards and regulations for safe and efficient operations is essential. Specific duties include cleaning and buffing floors, shampooing carpets and furniture, cleaning public restrooms, handling luggage assistance, practicing safe work habits, managing lost and found items, completing assignment checklists, and being familiar with hotel policies. The attendant must ensure attentiveness, friendliness, helpfulness, and courtesy to guests and associates, properly store equipment, assist with emergency procedures, maintain hotel equipment, and clean guest rooms as needed. Special projects and other duties as requested by management are also part of the role.

Requirements

High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Must have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record (property specific-driving).
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high pressure situations.
Must maintain composure and objectivity under pressure.

Responsibilities

Deep cleaning of assigned public areas.
Setting-up and maintaining complimentary hotel lobby functions including coffee service and nightly concierge events.
Cleaning and setting-up meeting room functions.
Delivering service items to guest rooms upon requests from the front desk.
Driving shuttle van when needed (property specific).
Approaching all encounters with guests and associates in a friendly, service oriented manner.
Maintaining regular attendance in compliance with hotel standards.
Maintaining high standards of personal appearance and grooming, including wearing the proper uniform and name tag.
Complying with hotel standards and regulations to encourage safe and efficient hotel operations.
Cleaning/Buffing floors daily according to hotel standards.
Shampooing carpets in the public areas according to hotel standards.
Shampooing furniture as needed according to hotel standards.
Cleaning public restrooms and ensuring maintenance on a regular basis/as needed throughout the shift.
Handling all requests for luggage assistance at check in/out in a friendly, efficient and courteous manner.
Practicing safe work habits to ensure safety to guests, fellow associates and self.
Handling items for "Lost and Found" according to hotel standards.
Turning in all keys and assignment sheets to the Housekeeping or Front Office at the end of the shift.
Completing daily assignment check list and submitting to supervisor at the end of the day.
Being familiar with hotel policies and house rules.
Ensuring that associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and all other associates.
Putting all equipment away properly after usage according to hotel standards.
Having knowledge of and assisting in all emergency procedures during the overnight shift.
Cleaning and dusting floors daily according to hotel standards.
Maintaining hotel equipment in proper working order.
Maintaining storage of hotel equipment in proper area.
Cleaning guestrooms as needed.
Completing special projects as assigned by the Housekeeping Manager.
Attending meetings as required by management.
Performing any other duties as requested by management.