Public Area Attendant

Highgate Hotels • Ketchum, ID

3d • Onsite

About The Position

The Public Area Attendant is responsible for maintaining Viceroy Standards throughout all assigned public areas of the resort while ensuring a clean, organized, and welcoming environment for guests and team members. This role supports the overall appearance, cleanliness, sanitation, and presentation of guest-facing and back-of-house areas throughout the property and may assist with additional housekeeping responsibilities as operational needs require.

Requirements

• High School diploma or equivalent
• Experience in a hotel or a related field preferred.
• Previous Housekeeping experience highly preferred.
• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform, personal protective equipment (PPE), and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.

Responsibilities

• Maintain cleanliness and presentation standards throughout all public areas of the resort, including lobbies, corridors, elevators, public restrooms, fitness center, meeting spaces, restaurants, pool areas, offices, entrances, stairwells, and back-of-house areas.
• Ensure all assigned areas remain clean, organized, sanitized, and presentation-ready throughout the shift.
• Vacuum corridors, clean floors and surfaces, empty trash, dust furniture and fixtures, and maintain overall public area appearance.
• Maintain cleanliness and sanitation standards in all public restrooms and guest-facing spaces.
• Adhere to established project cleaning schedules and deep-cleaning assignments.
• Support Room Attendants and Housekeeping operations by delivering linens, removing trash, transporting soiled linens, and assisting with operational needs as necessary.
• Maintain housekeeping closets, service areas, and storage spaces in an organized and properly stocked manner.
• Report maintenance concerns, safety hazards, damage, or operational issues promptly to Housekeeping leadership.
• Handle Lost & Found items in accordance with hotel procedures and confidentiality standards.
• Utilize proper radio and internal communication etiquette when communicating with team members.
• Practice safe work habits and follow all chemical handling, sanitation, safety, and PPE procedures.
• Maintain cleanliness and presentation of outdoor guest areas, entrances, and designated exterior spaces as assigned.
• Support additional housekeeping and cleaning responsibilities, including assisting with guestrooms when operationally necessary.
• Attend required meetings, trainings, and departmental lineups.
• Maintain a professional appearance and adhere to grooming and uniform standards at all times.
• Ensure overall guest satisfaction through attention to detail, professionalism, and service-focused interactions.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED