Publ Sfty Telecomm Supervisor

UNC-Chapel Hill•Chapel Hill, NC

1d•Onsite

About The Position

This position assists the 911 Emergency Communications Center Manager with the direction, management, and daily operations of the 911 Emergency Communications Center. The position assumes the duties and responsibilities of the Center Manager during their absence and provides supervision and leadership to 911 staff. The position is responsible for developing and delivering training to ensure compliance with applicable rules, regulations, policies, and procedures. The position oversees the Center’s Quality Assurance Program and supports compliance with standards established by CALEA (The Commission on Accreditation for Law Enforcement Agencies). The position recruits, trains, mentors, counsels, and evaluates staff and assists with staffing and operational needs within the 911 Center. The position is required to perform the duties of a 911 Telecommunicator as needed and serves as the department’s Assistant Terminal Agency Coordinator for the Division of Criminal Information Network.

Requirements

Proficiency in operating computers and related office support software and hardware, calculators, telephones, mobile phones, laptop computers, copy machines, printers, 911 operator consoles, portable radios, mobile and base station radios, and other general office equipment with reasonable speed and accuracy.
Ability to perform duties of a 911 Telecommunicator as needed.
Ability to serve as the department’s Assistant Terminal Agency Coordinator for the Division of Criminal Information Network.

Nice To Haves

Demonstrated ability to effectively manage, lead, and make sound decisions during emergencies and other high-stress situations.
Experience hiring and training 911 Telecommunicators.
Experience conducting performance evaluations.
Experience reviewing or approving employee time records.
Ability and willingness to participate in an assigned on-call rotation, normally two weeks per month, although the schedule may vary based on operational needs.

Responsibilities

Assist the 911 Emergency Communications Center Manager with direction, management, and daily operations.
Assume duties and responsibilities of the Center Manager during their absence.
Provide supervision and leadership to 911 staff.
Develop and deliver training to ensure compliance with applicable rules, regulations, policies, and procedures.
Oversee the Center’s Quality Assurance Program.
Support compliance with standards established by CALEA.
Recruit, train, mentor, counsel, and evaluate staff.
Assist with staffing and operational needs within the 911 Center.
Perform the duties of a 911 Telecommunicator as needed.
Serve as the department’s Assistant Terminal Agency Coordinator for the Division of Criminal Information Network.