Pub Safety Dispatch Supervisor

Parkview Health • Fort Wayne, IN

16h • Onsite

About The Position

Under the direction of the Public Safety Dispatch Manager, assists in the organization, implementation, and development of the Parkview Public Safety Dispatch operations to provide police and public safety service at Parkview Health. Assists in the development of emergency dispatching programs, policies and procedures that describe how emergency and non-emergency dispatches will be assessed and handled. Works with Parkview Health leaders, and local police and fire communications services to provide world class services to our facilities. Supervises a team of public safety dispatchers, including scheduling, training, and performance evaluations. Addresses and resolves personnel issues, including disciplinary actions, and conflict resolution. Is the subject matter expert (SME) regarding the RHC (respirations have ceased) process, policy and procedure for the health system. Manages the implementation and adherence to the RHC process, ensuring timely and accurate responses to RHC incidents, including fetal demises, and products of conception. Monitors and reviews RHC incidents to ensure that proper procedures are followed and identify areas for improvement.

Requirements

• Emergency Police, Fire and EMS Dispatch Certification is required or ability to obtain within six (6) months of hire.
• Certification in IDACS from the State of Indiana, and NCIC required.
• Ability to become certified as Assistant IDACS/NCIC Coordinator
• Currently certified or ability to obtain ICS 100, 200 & 700 within six (6) months of hire.
• Seven (7) years progressive experience in communications/dispatch, with an emphasis on public safety.
• Excellent verbal and written skills.
• Advanced computer knowledge including but not limited to Excel, Access, and report generating skills.
• Ability to respond to emergencies and provide on-call support if needed.

Nice To Haves

• Associate's Degree is preferred.
• Supervisory experience preferred.

Responsibilities

• Supervises a team of public safety dispatchers, including scheduling, training, and performance evaluations.
• Addresses and resolves personnel issues, including disciplinary actions, and conflict resolution.
• Manages the implementation and adherence to the RHC process, ensuring timely and accurate responses to RHC incidents, including fetal demises, and products of conception.
• Monitors and reviews RHC incidents to ensure that proper procedures are followed and identify areas for improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree