PTS Support Technician - Corporate Support

Publix Super Markets•Lakeland, FL

18h•Onsite

About The Position

The Publix Technology Services (PTS) position will provide IT technical support for corporate locations in the Lakeland, FL area to primarily include installation, repair, and preventative maintenance of IT hardware in corporate support locations. Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 200,000+ associates across 8 states. From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level—internships through technical leadership. Join a company consistently ranked among Fortune’s “100 Best Companies to Work For” and help us build more than great subs—build the future of technology at Publix.

Requirements

Candidate must live in the Lakeland, FL area, or surrounding area, or must be willing to relocate there upon acceptance of the position
Associate degree in information technology or equivalent experience
1+ year of PC/Technical support experience
Understanding of IT hardware and industry standards
Understanding of Windows Operating Systems
Understanding of MS Office 365 and associated applications
Understanding of thermal and laser printing
Understanding of Active Directory
Analytical and troubleshooting skills
Cable management and troubleshooting skills
Computer and electronic equipment installation skills
Must be at least 21 years of age
Must have a valid driver license and maintain an excellent driving record
Ability and willingness to be on call, work evenings, weekends and holidays as needed
Ability to lift to 75 lbs.
Ability to climb and work on a ladder
Ability to crouch, kneel and work in confined areas for extended periods
Ability to use hand and power tools

Nice To Haves

Certifications in the field of electronics or Computer Science, such as Cisco Certification, A+ Certification, Microsoft Certified Systems Engineer, HP Certification, or Lexmark Certification
3+ years of PC/Technical support experience
Experience using problem reporting and ticketing systems
Understanding of the Publix corporate environment
Experience supporting Active Directory
Experience using SAP

Responsibilities

Perform installation, repair, and preventive maintenance of IT hardware including: Desktop computers, Servers, Laser and thermal printers, Point of sale systems, Barcode scanners, Weighing devices, Networking systems
Support Publix corporate locations through on-site visits
Travel between locations to perform technical tasks
Work a schedule of Monday through Friday, 8:00 am - 4:30 pm, with occasional night and weekend work, as needed
Augment support in other geographic areas when required