PTP Process Steward- Services

International Paper•Memphis, TN

8d•$90,000 - $115,000•Onsite

About The Position

This role is responsible for leading and participating in the transformation of Global Procure-to-Pay (P2P) processes, driving strategic initiatives to streamline and optimize operations. The PTP Process Steward will serve as the primary point of contact for all operational issues related to the services process, ensuring timely resolution and effective communication with stakeholders. This position involves developing and implementing a roadmap of continuous improvements for the P2P process, setting standards, and managing exceptions to enhance overall performance. The individual will design and own the P2P process, including any automations, and be accountable for its performance and results. They will also create and maintain comprehensive process documentation for services procurement by channel, collaborate closely with stakeholders to enhance end-to-end processes, and prioritize and implement process and system improvements in coordination with the transformation manager. Monitoring Key Performance Indicators (KPIs), coordinating training and change management, and preparing for the S4 Hana transformation are also key responsibilities. The role requires acting as a subject matter expert in services procurement, establishing and managing internal controls, supporting PTP integration/separation activities, and setting objectives and leading a team of Business Process Outsourcing (BPO) teams. The PTP Process Steward will also serve as an escalation point for operational issues and perform other duties as assigned.

Requirements

Bachelor’s degree in business administration, Finance, or related field
Strong leadership skills, with proven experience in leading transformational initiatives and driving process improvements.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
Proficiency in project management methodologies and tools, with experience managing complex projects from inception to completion.
Strong analytical and problem-solving skills, with the ability to identify and address operational challenges proactively.
Experience in managing teams and fostering a collaborative and results-driven work environment.

Nice To Haves

Knowledge of SAP S4 Hana and other relevant technologies preferred.

Responsibilities

Lead and participate in the transformation of Global P2P processes, driving strategic initiatives to streamline and optimize operations.
Serve as a primary point of contact for all operational issues related to the services process, ensuring timely resolution and effective communication with stakeholders.
Develop and implement a roadmap of continuous improvements for the P2P process, setting standards and managing exceptions to enhance overall performance.
Design and own the P2P process, including any automations, and be accountable for its performance and results.
Create and maintain comprehensive process documentation for services procurement by channel, ensuring clarity and consistency.
Collaborate closely with stakeholders to understand and enhance end-to-end processes, including COE source, field procurement, staff procurement, and external vendors.
Prioritize and implement process and system improvements in coordination with the transformation manager, aligning with strategic objectives.
Monitor Key Performance Indicators (KPIs) to gauge process performance and identify areas for further enhancement.
Coordinate training and change management to facilitate the adoption of new processes and technologies.
Prepare for the S4 Hana transformation in the services buy channel, ensuring readiness and alignment with organizational goals.
Act as the subject matter expert in all aspects of services procurement, providing guidance and expertise to internal stakeholders.
Establish and manage internal controls for the buy channel, ensuring compliance and risk mitigation.
Support and oversee any Procure-to-Pay (PTP) integration or separation activities as needed.
Set objectives and lead a team of Business Process Outsourcing (BPO) teams, providing mentorship, motivation, and support for their development.
Serve as an escalation point for operational issues, collaborating closely with BPO teams to ensure timely resolution and optimal process execution.
Other duties as assigned