PTC Systems Engineer 2

Metra • Chicago, IL

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About The Position

The PTC Systems Engineer 2 supports the long-term operation of Metra’s PTC system by troubleshooting and monitoring the system, conducting Tier 2 analysis of PTC events and issues, responding to end-user calls, and documenting events and issues in the PTC ticketing system. The role reports to the Manager, PTC Engineering.

The position supports personnel experiencing system issues, including initializing equipment on trains, installing wayside software and equipment, creating Signal work orders, and dispatching Signal maintainers. It analyzes and documents system situations, events, and issues; conducts root cause analysis and recommends ways to prevent recurrence; collaborates with other departments to improve operational support, troubleshooting methods, and documentation; and applies configuration-management and quality-assurance best practices.

The position is subject to random drug and/or alcohol testing. The role requires a valid driver's license, the ability to operate a vehicle, and availability for flexible hours, including early mornings, late afternoons, evenings, or weekends, with occasional holidays. It also involves standing, walking, and/or sitting for extended periods and specified hearing and visual abilities.

Requirements

• Bachelor’s degree, or an equivalent combination of education and experience totaling four years in Information Technology or Engineering, with an emphasis on system testing, maintenance, or root cause analysis.
• Four years of experience in a technical help desk, end-user support facility, Tier 2 support, or root cause analysis of digital components and systems.
• Good knowledge of software, computers, operating systems (Red Hat Enterprise Linux and Microsoft), data communications transports, data security, and networking technologies.
• Good knowledge of the root cause analysis process.
• Good verbal and written communication skills.
• Good problem-solving, analytical, and organizational skills.
• Skill navigating enterprise applications.
• Proficiency in Microsoft 365.
• Ability to work well with employees at all organizational levels and with contractors.
• Ability to apply analytical decision-making principles to resolve systems problems.
• Ability to work in a fast-paced environment.
• Must possess and maintain a valid driver's license and be able to operate a vehicle.
• Ability to stand, walk, and/or sit for extended periods.
• Hearing and visual acuity, including far/near vision, depth perception, field of vision, and color vision.
• Availability to work flexible hours in the early morning, late afternoon, evenings, or weekends, and willingness to work occasional holidays.

Nice To Haves

• Experience working in the transportation industry.

Responsibilities

• Provide support to personnel experiencing system issues, including initializing equipment on-board trains, installing wayside software and equipment, creating Signal work orders, and dispatching Signal maintainers.
• Analyze and clearly, concisely, and accurately document system situations, events, and issues.
• Perform root cause analysis of events and issues and recommend ways to prevent future occurrences.
• Work with other departments to improve operational support, troubleshooting methodologies, and documentation processes to decrease delays and increase system performance.
• Use configuration-management and quality-assurance best practices to maintain the system.
• Respond to end-user calls and document events and issues in the PTC ticketing system.
• Troubleshoot and monitor the PTC system and conduct Tier 2 analysis of PTC events and issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level