PTC Systems Engineer 2

Metra•Chicago, IL

20h•Onsite

About The Position

The PTC Systems Engineer 2 supports the long-term operations of the PTC system through troubleshooting and monitoring of the system, conducting Tier 2 analysis of PTC events and issues, and responding to end-user calls, and documenting events and issues in the PTC ticketing system. Metra is one of the largest and most complex commuter rail systems in North America, serving Cook, DuPage, Will, Lake, Kane, and McHenry Counties. The agency is linking communities in Northeastern Illinois by providing safe, reliable, and efficient commuter service. Engineering is responsible for building and maintaining the majority of Metra’s fixed assets, such as buildings, stations, bridges, track, electrical, telecommunications and signal systems. The Engineering Department also monitors the condition of and assists in building and maintaining the fixed assets on the freight lines where Metra trains operate. The Engineering Department is divided into two major groups: Capital Projects, and Communications and Maintenance.

Requirements

Bachelor's degree or in lieu of degree, a combination of education and experience that equals four years in Information Technology or Engineering with an emphasis on system testing, maintenance, or root cause analysis.
Four years of experience in a technical help desk, end user support facility, tier 2 support, or root cause analysis of digital components and systems.
Good knowledge of software, computers, operating systems (Red Hat enterprise Linux, Microsoft), data communications transports, data security, and networking technologies.
Good knowledge of the root cause analysis process.
Good verbal and written communication skills.
Good problem solving, analytical, and organizational skills.
Skill navigating enterprise applications.
Must be proficient in Microsoft 365.
Ability to work well with employees at all levels of the organization as well as contractors.
Ability to apply analytical decision-making principles in resolving systems problems.
Ability to work in a fast-paced environment.
Must possess and maintain a valid driver's license.
Ability to stand, walk, and/or sit, for extended periods of time.
Hearing/Visual acuity, far/near, depth perception, field of vision, color vision.
Must be able to operate a vehicle.

Nice To Haves

Experience working in the transportation industry.

Responsibilities

Provide support and assist personnel experiencing issues with the system including initializing equipment on-board trains, installing wayside software and equipment, and creating bulletins and train IDs.
Analyze and clearly, concisely, and accurately document situations, events, and issues of the system.
Perform root cause analysis of events and issues and make recommendations to prevent future occurrences.
Work with other departments to improve operational support, trouble shooting methodologies, and documentation processes to decrease delays and increase system performance.
Utilize best practices for configuration management and quality assurance in maintaining the system.