PT Tour Operations Host, Allegiant Stadium

Raiders Football Club LLC•Henderson, NV

1d•Onsite

About The Position

The Las Vegas Raiders and Allegiant Stadium are seeking a talented, passionate, and professional individual to join the Allegiant Stadium Tour Operations team. The Tour Operations Host, Allegiant Stadium (“Host”) is a knowledgeable performer who is eager to share Raiders stories and information. The Host is responsible for educating, hosting, and leading the overall experience of (up to 25) guests on Allegiant Stadium Guided Tours. The Host will have additional responsibilities that include, but are not limited to, selling tickets/booking tours, welcoming visitors upon arrival, organizing tour groups prior to launch, and providing guests with additional information and support before, during and after Allegiant Stadium Guided Tours.

Requirements

Experience as a tour guide, public speaker, actor/performer, or salesperson preferred
Ability to memorize and recite scripts, information, and stories
Ability to quickly build rapport with tour group members
Must be available to work non-traditional hours in non-traditional environments including nights, weekends, and holidays
Enthusiasm for and thorough knowledge of the Raiders and the sport of football
Knowledge of principles and processes for providing customer and personal services
Quickly learns new information
Excellent verbal communication skills
Terrific attitude and willingness to collaborate as part of a team
Alert, confident, outgoing, friendly, helpful, and able to easily engage with people
Ability to adapt to changes in the work environment, manage multiple work demands, and adjust to delays, interruptions, and unexpected events
Ability to maintain high levels of friendliness, productivity, and effectiveness under pressure
Organized, with excellent attention to detail
Welcomes opportunities to improve and develop professional skill set
Basic computer skills required
Punctual and reliable

Nice To Haves

Fluency in a second language a plus (Preferably - Mandarin/Spanish)

Responsibilities

Provide a consistent level of premium service and promotion of Raiders fandom
Share the story of the Raiders through informative facts, engaging content, open discussions, and world-class storytelling
Escort tour guests around Allegiant Stadium, following a predetermined itinerary
Confidently speak in front of large visitor groups, describe points of interest, and respond to questions
Aid in the build out and development of a first-class attractions business
Politely welcome all arriving visitors and manage queuing until their tour guide arrives to begin the experience
Monitor visitors' activities to ensure compliance with establishment or tour regulations, safety practices and designated areas
Provide guests with accurate information about the Stadium Tour Experience, packages, and pricing while promoting Raiders fandom
Quickly and discreetly adjust to daily stadium, tour route, material, supply, software, and technology malfunctions and changes
Sell tickets, process payments, and make reservations for Allegiant Stadium Tours
Exercise proper register operations as outlined, demonstrated, and discussed during training
Ensure ticketing, check-in, dispatch processes, and guided tours maintain an acceptable pace and are on-time
Participate in on-going Host training and development provided by the leadership team
Contribute to the development and maintenance of a positive, productive culture while also leading by example
Support and offer contributions to management regarding strategy and initiatives
Provide prompt, accurate and professional customer service to all guests in alignment with the overall Allegiant Stadium hospitality program
Adjust itinerary to accommodate needs of tour participants regarding restroom breaks and hydration needs; advise the Supervisor if further accommodations may need to be made to meet the needs of the tour group
Ensure assistance for guests with special requirements or ADA needs
Summon maintenance and security support as necessary
Maintain working knowledge of the Las Vegas Raiders, Allegiant Stadium Tour program and ticketed event programming
Monitor ingress to ensure guests do not enter with prohibited items
Validate all visitor check-ins, collect tickets and/or close reservations
Ensure compliance with federal, state, and local laws
Ensure compliance with Health and Safety laws and standards
Perform a variety of administrative tasks to support the management team
Build relationships to promote repeat business opportunities
Other duties as assigned