PT Seasonal Cafe Associate

MarketSource•New York, NY

10d•$20 - $20•Onsite

About The Position

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments. Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful. Summary: Hey, who couldn’t use a little more sweetness in their work? What other retail job can offer you the opportunity to become a “Smile Maker” and a “Moment Creator” with some of America’s most-beloved candy? You can be part of this vibrant workplace as a member of the HERSHEY’S CHOCOLATE WORLD location in the heart of New York City - Times Square. The Hershey’s Café Associate, is responsible for providing a memorable customer experience within a high-energy retail location. Imagine the possibilities creating…smooshy double chocolatey s’mores, the edible art of a HERSHEY’S milkshakes, a 1-pound customizable REESE'S, frosty JOLLY RANCHER slushes with you as the guide! You will be responsible for welcoming customers and helping them explore the possibilities offered in the café. You will actively engage customers in all The HERSHEY’S CHOCOLATE WORLD has to offer inviting them into a world of sweetness, goodness, happiness, surprise, delight, and discovery. Join us as a “Hershey Hero, a Smile Creator, and Moment Maker.” This position designed to create a positive experience that reflects the fun brand image of The Hershey Company and its products through direct café customer interaction. This is for The HERSHEY’S CHOCOLATE WORLD – Times Square As a Café Associate you will be an integral part of the customer experience. You will be responsible for supporting and executing the day-to-day operations of the Café. Most times you are the first point of contact and the driving force behind an exceptional customer experience. As a Café Associate you are expected to connect with and make recommendations to your customers, with an upbeat and positive attitude. You will be expected to maintain brand standards and uphold the policies and regulations set forth by The Hershey Company and other relevant Health and Safety agencies.

Requirements

Great interpersonal skills
Ability to build and maintain strong working relationships
Ability to multi-task and prioritize in a fast-paced environment
Ability to understand or acquire knowledge of safety, sanitation, and food handling procedures
Requires the ability to move around the store, assist customers and maneuver merchandise when necessary
Ability to lift to 20 pounds independently
Maintain a professional personnel appearance complying uniform expectations
Minimum High School Diploma or GED (General Equivalency Diploma)
1+ year(s) of prior relevant (retail/food service/hospitality) work experience
Must be available to work a fully flexible retail schedule to meet the needs of the business, which will require nights, weekends, and holidays
Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items

Nice To Haves

Serve-safe certification preferred or willing to acquire
Previous restaurant/café/food service experience preferred

Responsibilities

Ensure the quality of the café products served meet the standards of The Hershey Company. This includes standard portion sizes, cooking methods, quality standards, kitchen rules, policies, and procedures
Provide an exceptional customer experience, by always communicating in a manner that is friendly, fun
Strive to meet individual, team, and department goals that drive your overall success
You must maintain store cleanliness standards that support the visual presentation direction and enhance the customer shopping experience
Contribute to a positive work environment by treating all customers, guests, and employees with respect
With an eye for detail consistently and accurately use daily and nightly prep sheets, cleanliness, and station checklists
Clean café equipment and departments as assigned, thoroughly and in a timely manner, in accordance with sanitation guidelines and Department of Health regulations
Escalate any issues/complaints to café or store management in timely manner communicating clearly and effective to minimize negative impact on customer experience
Maintain knowledge of critical dietary information and demonstrate proper food handling
Remain up to date on all policies, procedures, and guidelines set by the Department of Health and other relevant government agencies by completing all mandatory training and required certifications.