PT Sales Associate

Lovesac Company•Gilbert, AZ

About The Position

Lovesac is a fast-growing, design-driven furniture brand that creates adaptable furniture, including Sacs and customizable Sactionals. Sales Associates connect with customers, learn about their needs, and help them choose products that suit their lifestyle and space. The role focuses on delivering a welcoming, customer-first experience, building lasting relationships, and meeting sales goals while representing Lovesac’s brand and values. Associates support daily store operations, including opening and closing, inventory, visual standards, and promotions. They use store systems and customer relationship management tools to assist customers, manage follow-up, and support future outreach. The position requires working peak selling periods, including weekends, holidays, and nights, and involves extended periods of standing and walking, furniture assembly, and moving furniture weighing up to 75 pounds.

Requirements

Must be at least 18 years old.
At least 1 year of experience in retail or customer service.
Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights.
Ability to use technology for sales and customer support, including product demonstrations and internal CRM systems.
Ability to travel as required to local stores, third-party vendors, and occasional meetings using various forms of transportation.
Good judgment, integrity, and trustworthiness when handling financial transactions, sensitive business and customer data, customer privacy, and the safety of people and property.
Effective communication skills and the ability to manage conflict reasonably and nonconfrontationally.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to move objects, including medium-to-large furniture items weighing up to 75 pounds, and assemble furniture on the selling floor.
Ability to bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

Greet customers, actively sell using the Lovesac selling process, maintain a personal quote pipeline, and follow up to drive conversion.
Build customer connections that encourage loyalty, repeat business, and brand advocacy.
Guide the customer journey from identifying needs through service, product education, and closing sales.
Demonstrate product knowledge and deliver engaging brand tours and product education.
Work toward meeting and exceeding sales goals and key performance indicators.
Contribute to an inclusive and respectful environment for customers and teammates, and respond to feedback with accountability and willingness to learn.
Build authentic relationships through everyday interactions that strengthen brand awareness.
Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
Use store systems and data to prioritize work and support efficient, customer-focused operations.
Follow brand standards, safety practices, and policies while helping maintain a positive team environment and protect the business.
Take on additional priorities and special projects as needed.

Benefits

Performance-based quarterly bonus
Competitive hourly wage
401(k) with company match
Legal and ID theft plans
Paid time off and holiday pay
Associate Resource Groups
Lovesac Gives Back
Verizon employee discounts
Employee Assistance Program (EAP)
Access to discounted health benefits
Wellness and gym discount
Up to 26 hours of paid time off within the fiscal calendar year
Pay at 1.5 times the regular rate for hours worked over 40 in a work week
In certain jurisdictions, part-time Sales Associates may be eligible for paid sick and safe leave
Pay at 1.5 times the regular rate for hours worked on specified holidays