PT Package Center Supervisor

UPS • Sedalia, MO

6d

About The Position

This supervisor is trained and certified to perform multiple operational roles to accommodate alternative schedules and increase operational flexibility. The position analyzes and plans the center’s daily package dispatch and handles operational service issues, such as on-call Air pickups, heavy pick-up accounts, and unforeseen events. The supervisor analyzes previous dispatch results to maximize service performance and streamline routes, and coordinates the operation’s needs and efforts to support internal and external customer satisfaction. The position also provides customer service support, including answering messages and concerns, handling call tags, and following up on destinations. The supervisor facilitates the smooth execution of operational procedures and management of systems.

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer and does not discriminate on the basis of protected characteristics.

Requirements

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
• Must be trained and certified to perform multiple operational roles.

Responsibilities

• Analyze and plan the center’s daily package dispatch.
• Handle operational service issues, including on-call Air pickups, heavy pick-up accounts, and unforeseen events.
• Analyze previous dispatch results to maximize service performance and streamline routes.
• Coordinate operational needs and efforts to support internal and external customer satisfaction.
• Provide customer service support, including answering messages and concerns, handling call tags, and destination follow-ups.
• Facilitate the smooth execution of operational procedures and management of systems.
• Perform multiple operational roles to accommodate alternative schedules and increase operational flexibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed