PT Adoptions Specialist (Adoptions)

Lexington Humane Society•Lexington, KY

1d•Onsite

About The Position

Candidates for this position must be available to work 25 hours/week. WEEKENDS ARE A MUST! We cannot commit to a set weekly schedule, but new schedules are published one week in advance. Shifts begin as early as 8:00am and end as late as 7pm. Responsible for greeting customers, answering questions, and assisting potential adopters. Functions as an expert on animals available for adoption. Must have a valid driver’s license and submit to a motor vehicle background check. Requires a strong commitment to the mission and purpose of the Lexington Humane Society (LHS) and Lexington-Fayette Animal Care and Control (LFACC). Must be at least 18 years of age.

Requirements

Must have a valid driver’s license and submit to a motor vehicle background check.
Requires a strong commitment to the mission and purpose of the Lexington Humane Society (LHS) and Lexington-Fayette Animal Care and Control (LFACC).
Must be at least 18 years of age.
High school diploma or GED required.

Responsibilities

Prioritizes compassionate and humane treatment of animals
Ensures adoption floor is at capacity and an assortment of animals is represented
Provides timely, routine aftercare for animals up for adoption
Reports animals with possible medical needs to Vet Tech promptly
Administers vaccinations and medications to animals
Follows animal care standards to clean and sanitize housing for exotic animals
Maintains a working knowledge of individual animal health and temperament
Updates notes in Shelter Buddy in a timely and detailed manner
Checks in and makes identification cards for adoptable animals
Completes all activities consistent with Standard Operating Procedures (SOP)
Maintains a detailed knowledge of animals available for adoption
Ensures all adoptable animals’ information and photos are in Shelter Buddy and on LHS website
Circulates throughout facility to assist potential adopters
Assists customers in selecting appropriate pets following all SOP
Ensures adoption questionnaires are completed and reviewed in detail
Completes general evaluation of animals prior to completing adoptions
Ensures quality five-day follow-up calls are completed
Completes adoption paperwork and financial transactions carefully and thoroughly
Reviews post-operative care instructions with customers as needed
Denies adoptions in a respectful and diplomatic manner when necessary
Offers products for new pets to every customer completing an adoption
Cleans and maintains adoptions area
Exemplifies exceptional, inclusive customer service
Properly greets every customer
Creates a welcoming, service-focused environment in Adoption Center
Provides correct information in response to customer inquiries
Fields incoming phone calls in a patient and respectful manner
Sells LHS merchandise, pet licenses, and pet insurance
Cleans and maintains the adoptions area and conference room