PT Access Svcs Registrar I / PAS ED Registration

Hartford HealthCare•Hartford, CT

1d•Onsite

About The Position

Patient Access Services (PAS) Registrars serve as the patient’s first point of contact at Hartford HealthCare (HHC) facilities. This role involves meeting and greeting visitors/patients, assessing their needs, and communicating points of intervention, including providing interpretation for those with language barriers. The position has financial responsibilities such as obtaining patient personal information for registration/admissions, verifying insurance, collecting co-payments, providing deductibles and estimate prices for procedures, and ensuring proper payment from third-party payers. PAS Registrars are crucial for achieving department and hospital financial goals by demonstrating critical decision-making, analyzing insurance eligibility and payer conflicts, and ensuring authorization is on file. They are also responsible for upholding patient privacy and safety standards. The role is committed to anticipating and exceeding patient expectations, preparing patient charts, meeting productivity standards, and performing receptionist duties. This is an entry-level, customer service-focused position requiring minimal healthcare experience, with continuous training to maintain proficiency in registration process enhancements.

Requirements

High School Diploma/GED equivalent
6 months of experience
Excellent verbal and written communication skills
Excellent customer service skills
Knowledge and understanding of insurance terminology and benefit processing
Attention to detail
Multi-tasking ability
Analytical skills
Adaptive to change
Strong complex problem-solving skills
Ability to make decisions under supervision
Excellent organizational skills
Flexibility and ability to switch tasks frequently
Self-motivated
High-energy
Tenacity

Nice To Haves

Multilingual desired

Responsibilities

Exhibit excellent communication and customer service skills.
Greet patients and visitors professionally, promptly, courteously, and helpfully in person or via phone.
Utilize problem-solving skills, patience, and understanding.
Serve as the first point of contact for incoming calls related to patient privacy and services.
Document individualized patient visits at the time of service.
Communicate clearly, calmly, and diplomatically with customers, co-workers, and visitors.
Utilize listening and comprehensive skills.
Develop organizational skills, flexibility, and time management to accomplish daily tasks.
Assess, analyze, and effectively use decision-making skills to resolve customer complaints and de-escalate confrontational situations.
Practice sound decision-making related to patient privacy and safety standards.
Interact with patients, caregivers, and family members as an intermediary.
Assess the need to correspond with patient's healthcare representative or conservator to complete registration.
Obtain vital demographic and insurance information for patient identity verification, ADT system accuracy, treatment plan, and reimbursement.
Utilize patient identifiers to correctly select patient medical records and obtain accurate demographic and financial data.
Provide safe and accurate documentation to start patient encounters for clinical and revenue cycle teams.
Utilize various online eligibility products and/or contact payers or patients for accurate billing information.
Assess the need to refer self-pay patients to a Financial Counselor.
Verify and collect patient financial liability due at time of service.
Scan all medical record documents, insurance cards, and patient identification into the ADT system.
Secure signatures and appropriately witness all consent to treat compliance documents and disclosures.
Follow all CMS, DPH, State, and Federal guidelines for billing and payment regulations.
Utilize interpreter services as needed for registration duties.
Initiate patient and non-patient rapid response to alert appropriate clinical teams.
Provide input on action plans to mitigate patient identification errors.
Notify all Conservators to obtain consent for treatment and review demographic and regulatory forms.
Meet daily, weekly, and monthly productivity standards.
Be receptive to feedback on quality and productivity standards.
Complete continuous education on identifying critical symptoms such as stroke, heart attack, suicidal, homicidal, and any other life-threatening conditions on arrival.
Complete required HealthStream learnings.
Complete initial 6 months of training for essential job responsibilities and front-end registration enhancements.
Develop proficiencies in other registration areas for additional support and coverage.
Adhere to registration downtime procedures.
Create downtime labels and wristbands using Microsoft Word.
Photocopy insurance cards and patient photo IDs.
Handwrite pre-made downtime charts.
Input all downtime charts into the computer accurately, efficiently, and as soon as possible.
Perform other directed/required duties within the department and organization.
Regularly assist/support coworkers in their duties.
Continuously improve performance through HealthStream training & coaching, and respond to feedback from quality monitoring and productivity reporting.
Meet performance standards and metric goals.
Follow up on registrations with high accuracy using work queues.
Demonstrate knowledge and understanding of coordination of benefits.