PT Academic Advising Center Advisor

Cape Fear Community College•Wilmington - Downtown Campus, NC

5d•Hybrid

About The Position

Serve as an essential member of the Academic Advising Center (AAC) by providing front-line advising support, managing student traffic flow, and ensuring timely response to student inquiries and callback requests. Unlike full-time academic advisors, this position does not maintain a designated caseload of assigned students. Instead, the Part-Time Academic Advisor focuses on supporting walk-in students, delivering high-quality advising services in the Advising Lab, and assisting students with academic planning, registration, and navigation of college resources. Assess student needs, goals, interests, and prior academic experiences to guide students in the design and implementation of a successful academic plan. Collaborate with the Academic Advising Center team, faculty, and student services staff to address the advising needs of individual students and groups. Understand and interpret CFCC policies, procedures, and academic degree plans to facilitate student success through accurate guidance and support. This position may provide advising support at multiple campus locations, including the North Campus, as needed. The Part-Time Academic Advisor plays a critical role in creating a welcoming and inclusive environment by greeting students, assessing their needs, and ensuring every interaction reflects the college's commitment to excellence in service and radical hospitality.

Requirements

Bachelor’s degree or higher from an accredited College or University
One-year experience working with students in a community college or university setting.
Knowledge of college policies and procedures regarding admission standards and educational program requirements.
Knowledge of the concepts of adult learning.
Knowledge of the purpose of academic advising.
Knowledge of general educational requirements and academic grade and unit equivalents.
Knowledge of transfer requirements and procedures of regional four-year educational institutions.
Knowledge of business letter writing and basic report preparation.
Knowledge of principles and procedures of record keeping.
Knowledge of modern office procedures, methods and computer equipment.
Knowledge of English usage, spelling, grammar and punctuation.
Ability to demonstrate excellent oral, written, and interpersonal skills.
Ability to maintain an enthusiastic, energetic, and professional demeanor that is welcoming to students, faculty, and staff.
Ability to actively engage in team building and collaboration within the center and throughout the college.
Ability to establish and maintain cooperative working relationships with those contacted in the course of work.
Ability to multi-task, troubleshoot problems, and create conflict resolutions with minimum supervision.
Ability to interpret and apply the policies and procedures of the college.
Ability to refer students to appropriate college staff for additional counseling, program advising, testing and related matters.
Ability to evaluate test scores and previous education and training.
Ability to maintain effective audio-visual discrimination and perception needed for making observations, reading and writing, communicating with others, operating assigned equipment, and handling varied tasks simultaneously.
Ability to maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include standing or sitting for extended periods of time, operating assigned equipment, handling varied tasks simultaneously, bending, stooping, climbing, or lifting up to 50 pounds.
Ability to maintain mental capacity, which allows the capability of making sound decisions, responding to questions, and demonstrating intellectual capabilities.

Nice To Haves

Majors related to secondary or higher education
2 – 3+ years’ experience working with students in a community college or university setting

Responsibilities

Provide front-line support to students who visit the Academic Advising Center by greeting students, assisting with check-in, assessing needs, and directing students to appropriate resources and services.
Support the efficient flow of students through the Academic Advising Center and Advising Lab to ensure timely service and positive student experiences.
Respond to callback requests, general advising inquiries, and student service needs in a timely, professional, and student-centered manner.
Deliver exceptional customer service and demonstrate radical hospitality in all student, faculty, staff, and community interactions.
Initiate contact with students to inform and prepare them for program selection, registration, and academic planning.
Assist students with academic planning, including understanding academic requirements and selecting appropriate courses.
Advise students regarding academic requirements, degree pathways, and course selection.
Review and interpret placement scores and other standardized assessment results.
Assist students with understanding program evaluations, course registration processes, and the effective use of Self-Service.
Assist students with course registration and teach students how to independently navigate Self-Service registration tools.
Understand graduation requirements for degree, diploma, and certificate programs.
Assist students transferring to four-year institutions in understanding admission requirements and transfer pathways.
Provide information regarding student resources, academic planning, registration, transfer opportunities, and college processes.
Maintain accurate and timely records of student interactions and advising activities.
Serve as a student advocate when appropriate.
Disseminate information regarding institutional policies, procedures, deadlines, and academic requirements.
Refer students to appropriate college resources and specialized staff for issues related to counseling, financial assistance, accessibility services, career planning, and other student support needs.
Stay current on institutional information including admissions requirements, program updates, curriculum changes, deadlines, costs, and student support services.
Engage in professional development activities to maintain advising knowledge and best practices.
Participate in the Academic Advising Center's planning, implementation, and assessment of goals and objectives.
Provide advising and student support services at the North Campus and other locations as assigned.