Psychotherapy Operations Manager

Vitae Health Systems•Park Ridge, IL

21d•Hybrid

About The Position

We are seeking a highly organized and experienced Psychotherapy Operations Manager to oversee the day-to-day operations for an assigned caseload of psychotherapists within our Psychotherapy team, who are placed on-site at skilled nursing and assisted living facilities across our footprint. This role is ideal for a proven operations or business leader who understands the unique demands of a healthcare or clinical services environment. A clinical license is not required for this position—we're looking for someone who can run the business side of operations for their assigned psychotherapists while our licensed clinicians focus on resident care.

Requirements

Proven experience in a management or supervisory role, leading teams and overseeing operations
Experience in a nursing home, assisted living, or other healthcare setting
Strong organizational, leadership, and problem-solving skills
Excellent communication skills, both written and verbal
Ability to manage multiple priorities in a fast-paced environment
Discretion and professionalism when handling sensitive information

Nice To Haves

Familiarity with mental health, psychotherapy, or behavioral health practice operations
Knowledge of healthcare compliance standards (HIPAA, insurance billing, etc.)
Located in or near Chicago, IL—this is a hybrid role combining in-person and remote work, and local candidates are preferred to accommodate on-site days

Responsibilities

Oversee daily operations of the Psychotherapy team, including staffing coverage, interviewing/hiring, scheduling, and workflow efficiency across assigned facilities
Manage and support field-based psychotherapists and administrative staff, providing leadership, training, and performance oversight
Develop and implement operational policies and procedures to improve efficiency, compliance, and quality of care
Manage vendor relationships and team resources
Ensure compliance with healthcare regulations, documentation standards, and privacy requirements (e.g., HIPAA)
Collaborate with clinical leadership and facility partners to align operations with care standards and program growth goals
Handle billing, insurance, and revenue cycle oversight in coordination with finance/billing staff
Serve as a liaison between the psychotherapy team and skilled nursing/assisted living facility staff
Support onboarding and credentialing of new clinicians and staff from an operational standpoint
Identify opportunities for process improvement and implement scalable systems as the team grows