Psychiatry Operations Associate

Two Chairs

9d • $70,400 - $82,800 • Remote

About The Position

Two Chairs is building a new kind of mental health system based on the idea that the status quo isn’t good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we’ll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2025 Great Place to Work and 2025 Fortune’s Best Workplaces in Healthcare.
One of our company values is "Embrace Differences" and diversity, equity, inclusion, and belonging are the principles guiding how we build our business and teams. We encourage interested candidates from all backgrounds to apply even if they don't think they meet some expectations of the role.
As an Operations Associate, you will help improve and operate processes to help us scale our psychiatry program. In this role, you will support clients accessing care and work cross-functionally with teams like Product, Care Coordination, Clinical Care, Data, and Operations to support our psychiatric providers. If you are execution focused, a quick learner, great at communication, great at managing customers, and passionate about scaling business processes to expand access to exceptional mental healthcare, we want to hear from you!
You'll be responsible for supporting patients, psychiatric providers, improving existing processes, creating new processes, and executing workflows to allow our clinical team to focus on clinical care. You will also be accountable to supporting clients and providers in getting the follow-up, information, or resources needed.

Requirements

• Experience in a similar operations or support role, preferably in a tech or mental healthcare setting
• Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
• Experience with working with medical providers, pharmacies, and labs
• Experience with completing prescription prior authorizations and using supporting tools such as CoverMyMeds
• Excellent written and verbal communication and interpersonal skills, with the ability to interact compassionately with clients and providers.
• Demonstrated experience learning new tools, monitoring and optimizing business metrics, and building/iterating operational processes
• Adaptable and skilled at maintaining focus and delivering in a rapidly changing and ambiguous environment.
• Thrives in a rapidly changing environment, identifying opportunities to improve and navigate ambiguity in a rapidly changing environment while building a new service line.
• Experience working on cross-functional projects and creating professional communications
• All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Responsibilities

• Provide exceptional customer service to patients as they move through care, supporting entry into care and logistics throughout care.
• Act as a liaison between patients and providers, ensuring clear and effective communication regarding treatment, appointments, and recommended follow up actions (i.e. labs)
• Ensure the security and confidentiality of all patient and provider data in compliance with HIPAA and other regulatory standards.
• Skillfully manage patients that are needing urgent support, including ensuring clients receive timely support with prescription issues or medication side effects from clinical team or other identified resources.
• Provide general clinician support – assist clinicians with administrative, tooling, or patient-specific questions and/or duties
• Enable providers to be able to operate at the top of their licenses by supporting on patient-specific tasks that don’t require medical licensure to complete such as obtaining medical records, completing prescription prior authorizations, finding local lab facilities, etc.
• Monitor and manage operational workflows, ensuring compliance with organizational policies and procedures.
• Always have an eye for scale and efficiency, specifically identify processes that can be optimized.
• Develop and execute processes to save time for providers before and after appointments, such as ensuring client data is up to date
• Identify workflows that are missing or could be improved
• Work with cross-functional partners to design and implement new processes

Benefits

• Equity in a high-growth start-up
• Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day
• Comprehensive medical, dental, and vision coverage
• One-time $200 Work from Home reimbursement
• 401(k) Retirement savings options
• Annual $500 professional development stipend to support your professional development
• Annual $500 subsidized company contribution to your healthcare FSA or HSA
• Annual $500 wellness stipend to encourage and support a well-rounded and healthy lifestyle
• Paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed