Psychiatric Operations Director

Health Solutions West•Grand Junction, CO

1d•$71,141 - $89,577•Onsite

About The Position

Health Solutions West is the Western slope’s largest behavioral health care organization, covering more than 23,000 square miles across 10 counties. With over 250 employees in Western Colorado, you would be joining a mighty team of support and administrative staff, case managers, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community. The Psychiatric Operations Director provides administrative and operational leadership for psychiatry and related integrated services at Health Solutions West. This position ensures efficient clinic operations, staff coordination, and performance monitoring to support high-quality, accessible patient care. This role is primarily operational and administrative in nature. The Psychiatric Operations Director directly oversees psychiatry back-office, serves as a key operational partner to psychiatric, medical and administrative leadership.

Requirements

BSN, MSN, LPC, LCSW, LAC, bachelor’s in healthcare administration, or closely related field; equivalent experience may be considered in lieu of degree.
Minimum of 1-3 years of experience in healthcare practice management, clinic operations, or medical office administration.
Demonstrated experience supervising administrative or back-office staff in a healthcare setting.
Experience working with Electronic Health Records (EHR) and practice management systems.
Strong organizational, analytical, and problem-solving skills.
Ability to prioritize and manage multiple competing demands in a fast-paced clinical environment.
Excellent written and verbal communication skills.
Ability to build effective working relationships across multidisciplinary teams.
Proficiency with Microsoft Office (Word, Excel, Outlook) and healthcare information systems.
Must already be authorized to work in the US; sponsorships not available.

Responsibilities

Oversees provider and support staff scheduling processes to ensure optimal coverage, access to care, and efficient use of clinical resources.
Is responsible for monitoring and supporting team productivity, including appointment utilization, scheduling efficiency, and workflow optimization.
Collaborates with psychiatric and medical leadership and administrative staff to develop and maintain scheduling templates that align with productivity expectations and patient demand.
Reviews productivity and access data on a regular basis to identify trends, gaps, and opportunities for improvement; implements operational adjustments as needed.
Ensures back-office workflows and scheduling practices support timely patient access, continuity of care, and efficient clinic operations.
Partners with leadership to address productivity barriers and support performance improvement in accordance with organizational standards.
Oversees day-to-day administrative and operational functions of psychiatry services to ensure efficient clinic workflows and patient access.
Identifies operational challenges and implements process improvements to enhance clinic flow, scheduling efficiency, and service delivery.
Monitors operational performance indicators such as appointment utilization, access metrics, and no-show rates; reports trends to leadership.
Provides direct supervision to psychiatry back-office staff, including Medical Office Assistants and other assigned administrative personnel.
Oversees staffing schedules, workflow distribution, and day-to-day task management for back-office teams.
Conducts performance evaluations, coaching, and corrective action in accordance with organizational policies.
Supports hiring, onboarding, and training of back-office staff in collaboration with Human Resources.
Fosters a collaborative, professional, and patient-centered work environment.
Assists with logistical coordination related to integrated services as needed, without direct program management responsibility.
Coordinates provider onboarding logistics, scheduling templates, and clinic coverage supports.
Serves as a liaison between clinical teams and administrative departments (HR, IT, Finance, Facilities).
Maintains proficiency in the Electronic Health Record (EHR) and associated systems to support operational consistency and data accuracy.
Supports adherence to organizational policies, payer requirements, and regulatory standards through effective administrative processes.
Assists with operational reporting, audits, and documentation as requested by leadership.