PSS - ULTRASOUND - FULL TIME
About The Position
This position involves greeting patients at registration desks, verifying patient information including address, phone number, and emergency contacts, and updating Meaningful Use data. Key responsibilities include performing complete patient searches to prevent duplicates, providing necessary forms, accurately entering payment sources into EPM, running insurance eligibility checks, and managing the lobby environment by monitoring wait times and maintaining cleanliness. The role also requires scheduling and canceling appointments according to protocols, running applicable reports, collecting payments with correct codes, issuing receipts, and adhering to IDX Alert and PFS collection policies, ensuring accurate batch closure and deposit at the end of the day.
Requirements
- High school graduate or equivalent (GED).
- Medical terminology and/or knowledge in the medical field
- 2-3 years of customer service
Nice To Haves
- One1+ years experience within medical/insurance environment preferred
Responsibilities
- Verifies demographics and performs a complete patient search to avoid duplicate patients.
- Provides questionnaires and/or appropriate forms to patients according to physician/provider protocols.
- Accurately verifies payment sources are entered into EPM including the appropriate case built and attached (i.e., liability, work comp, agency, grants, employer, legal).
- Accurately runs eligibility of insurances.
- Monitors lobby to ensure patients are not waiting excessive amounts of time and courteously advise patients of wait times when physicians/ providers run behind.
- Arrives patients in a timely manner.
- Monitors reading material maintained in lobby, removing any items with inappropriate content.
- Keep lobby neat and clean throughout the day.
- Schedules and cancels appointments accurately following physician, provider, desk and location protocols.
- Proportionately arrives and schedules appointments.
- Runs report sets as applicable.
- Collects payments using appropriate payment codes and issues receipts.
- Follows IDX Alert policy prior to scheduling appointment.
- Follows PFS collection comments.
- Closes batch accurately and prior to leaving for the day, depositing in designated area.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
