PSS Regional Manager - Northern California

Eurofins USA PSS Insourcing Solutions•San Francisco, CA

2d•Hybrid

About The Position

Consider joining Eurofins Lancaster Laboratories where people are the most important element in our chemistry. Celebrating over 55 years of service, Lancaster Laboratories is a leading contract lab providing testing and research services in the environmental, pharmaceutical, and biopharmaceutical sciences to clients worldwide. Eurofins Lancaster Laboratories, a nationally recognized laboratory, is seeking a highly motivated, experienced, team member to work in our Professional Scientific Services team. This role involves managing business operations for multiple scientific teams in Southern California, leading direct reports, group leaders, and their teams, and serving clients in technical settings. The position requires collaboration with clients to meet their resourcing and technical needs and ensuring high-quality service delivery. Regular meetings with direct reports, the Eurofins department, and client management are expected, along with disseminating administrative communications and policies. The role includes financial responsibilities, demonstrating company vision, and proactively planning to maximize productivity and client value. Developing and meeting quality and productivity metrics, managing employee reviews, development, and performance, and coaching staff are key aspects. The manager will organize technical resources and staff to accomplish client goals, ensure adherence to quality and efficiency standards, and maximize team performance. Identifying and managing business risks and assisting Senior Leadership with business operations, client and team governance, and new business development are also part of the role. Staying current in science and technology and fostering morale and teamwork are essential.

Requirements

Bachelor's degree in Biotechnical Sciences, Engineering, or other related degree concentration, or equivalent directly-related experience
At least 5 years of experience leading direct reports
Scientific background with hands on laboratory experience in a pharmaceutical, clinical, or GMP laboratory setting
Ability to travel locally within the southern California area frequently.
Other travel up to 5% of the time
Demonstrate strong client service skills, client relationship management, and teamwork, and collaboration
Regular attendance and punctuality
Strong computer, scientific, and organizational skills
Excellent communication (oral and written) and attention to detail
Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies
Strong leadership, initiative, and teambuilding skills
Authorization to work in the United States indefinitely without restriction or sponsorship

Responsibilities

Manage business operations for multiple scientific teams in Southern California
Lead direct reports, group leaders and their teams, and serve clients in technical settings, such as laboratories or manufacturing facilities
Collaborate with clients to meet their resourcing and technical needs and ensure PSS staff are performing high quality superlative service to contribute to our client operations
Regular meetings with each direct report, the Eurofins department, and client management
Disseminate administrative communications and policies
Financial responsibilities as defined by the Director
Demonstrate and promote the company vision
Proactively plan and multitask to maximize productivity, drive efficiency and increased value for our clients
Develop and meet all quality and productivity metrics, and demonstrate strong teamwork and collaboration
Manage employee reviews, development, and performance process
Coach and develop group leaders and staff to enhance their skills and ensure a strong succession plan for employee engagement and development
Organize technical resources and staff to accomplish client goals within given deadlines
Ensure adherence to highest quality and efficiency standards in laboratory operations
Ensure coverage and maximize team performance through Operational Excellence to gain efficiencies and enhance value
Proactively identify and manage risk to the business and to ensure operational resiliency
Assist Senior Leadership with business operations, client and team governance, and new business development as needed
Stays current in science and technology and consults knowledgeably with clients
Foster morale and teamwork