PSR - Butler County Family Care

Ohio County Healthcare•Morgantown, KY

1d•Onsite

About The Position

The job description reflects the general details considered necessary to fulfill the essential job functions and shall not be construed as all-inclusive of all work requirements inherent in this position. Other specific job-related knowledge and skills may be required. All employees subject to an annual performance evaluation based on the duties and responsibilities of this position. Usual working space is a well-ventilated area. Requires standing, walking, turning, bending, stooping, and lifting. Clear speech to communicate effectively with customers (e.g. patients, families, and other team members). Fine and gross motor skills. Environment may be stressful at times, therefore ability to work under stressful conditions is necessary. Also subject to bloodborne pathogens at all times in patient care. May have occasional exposure to radiation during radiology procedures and to dangerous chemicals (cleaning and disinfecting agents). All employees are expected to conduct themselves in a manner that upholds the highest standard of integrity, ethical behavior, and regulatory compliance. As a condition of employment, employees must adhere to: OCH Code of Conduct, OCH Policies and Procedures, Scope of Practice within License/Certification, HIPAA and HIPAA Security Confidentiality Standards, Workplace Safety, Mandatory Training, Annual Compliance Education.

Requirements

Minimum high school diploma or equivalent required for all positions (may be allowed to sign a GED agreement to obtain within 6 months).
Customer service skills
Strong organizational and time management skills
Excellent verbal and written communication skills
Strong multi-tasking skills

Nice To Haves

1 year of medical office experience
Knowledge of medical terminology

Responsibilities

Opening and closing the office
Ensure waiting area is always neat
Answering phones and directing to appropriate department/staff
Create patient telephone encounters/actions/messages for other staff
Scheduling appointments
Screen patients for possible contagious illnesses and provide directions if patient should be seen via telemedicine
Scheduling referral appointments such as specialty care, diagnostic testing, PT, etc.
Entering patient demographics into EMR
Verification of insurance eligibility and benefits
Obtain required forms (registration, health history, third party liability, NPP and consents)
Identify insurance coverages and distinguish between primary, secondary and tertiary
Obtain case in jury information for Workman’s Comp and MVA
Check patient in and out
Contact patients that no show or cancel/reschedule report from confirmation calls
Live confirmation calls for upcoming appointments
Obtain and enter referral information
Mark no shows in daily schedules
Scan demographic documents into the patients’ chart in EMR
Report daily on no shows and rescheduling trends
Open mail; distribute to appropriate individual/team
Collect co-pays, TOS payments, prepayments and any outstanding balances
Close out and balance cash drawer, complete bank deposit
Balance daily transactions
Run day end review and billing summary
Work front end billing denials
Obtain, log in/out, distribute to appropriate clinical staff and follow up on outstanding incoming forms: disability, FMLA, handicapped permits, etc.
Read and comprehend patient billing to answer general questions
General financial counseling: patient balances, payment options, setup payment plans
Prep daily schedules and identify outstanding balances for upcoming appointments
Have ability to communicate effectively (both verbal and written) with patients, physicians and other teammates
Liaison between patient and clinical staff
Additional tasks assigned by the Management