PSR Training Lead

Prisma Health Urgent Care•Greer, SC

11h•Onsite

About The Position

The Training Lead serves as the primary, in-center training and development resource for all center staff by supporting and participating as an active member of the in-center leadership team. This role mentors, orients, and trains new staff members, and assures staff compliance with WellStreet policies and regulatory requirements. In addition to training duties, the Training Lead will perform daily operational procedures and patient service representative (PSR) responsibilities as needed.

Requirements

Minimum of 2 years medical office experience
Experience with electronic health records; Epic preferred
Demonstrates effective communication and interaction with employers, patients, providers, and other colleagues
Demonstrates excellent customer service skills
Demonstrates professional/positive attitude
Demonstrates above average organizational/leadership skills
Demonstrates a high level of accountability for self and directs same in others
Demonstrates working knowledge of clinical operations
Has expertise in patient service representative functions.

Responsibilities

Perform daily operational procedures and patient service representative (PSR) responsibilities as needed.
Serve as the primary, in-center training and development resource for all center staff.
Support and participate as an active member of the in-center leadership team.
Mentor, orient, and train new staff members.
Assure staff compliance with WellStreet policies and regulatory requirements.
Utilize a variety of training methodologies, techniques, concepts, learning tools, and practices.
Provide online and conference call training sessions for offsite employees.
Monitor and report on the effectiveness of education/training programs.
Create and maintain a positive, professional, vibrant, and entertaining learning environment.
Perform ongoing training and development for patient service representatives during new hire orientation period.
Communicate concerns and feedback in a supportive manner consistent with WellStreet’s mission and values.
Work collaboratively with the Practice Manager and training team to provide consistent and high-quality training processes.
Coordinate with the Training Coordinator and Training Manager to assist with on-site training experiences.
Conduct individual PSR competency evaluations at hire and annually.
Maintain NEO training documentation.
Maintain accurate documentation of training.
Assist with chart audits when requested.
Maintain a high-level working knowledge of all aspects of EMR, interacting with appropriate team members to ensure best practices and compliance.
Ensure all site-level team members have adequate training for their assigned role and notify the site practice manager and/or training team of any recognized issues.
Perform other duties as assigned.
Demonstrate the standard for skills proficiency and knowledge with regards to Standard Operating Policies and Procedures.
Manage access to confidential and sensitive information, requiring ongoing discretion and secure information management.