Security Operations Center Officer

Securitas Security Services•San Antonio, TX

12h•Onsite

About The Position

The PSOC Watch Officer plays a critical role in supporting a 24/7 security operations environment, overseeing the physical security of multiple sites. This position involves monitoring surveillance systems, managing access control, and responding to alarms, incidents, and other security concerns. A strong focus is placed on customer service, effective communication, and incident triage, with the PSOC Watch Officer acting as a key liaison between on-site personnel and other operational teams. The role may also involve shift supervision of local and remote staff when needed.

Requirements

High school diploma
2+ years of experience in a Security Operations Center
Exceptional organizational and time management skills
Ability to juggle multiple priorities seamlessly
Proactive, solution-oriented mindset
Ability to prioritize tasks effectively
Ability to anticipate the needs of the team
Effective communication and presentation skills
Proactive, adaptable mindset in a fast-paced, matrixed environment
Comfortable with working on a computer using Microsoft Office applications (Copilot, Outlook, Excel, PowerPoint, SharePoint, Teams, Word, etc.)
Reliable means of communication
Reliable means of transportation (public or private) to get to/from work
Legal right to work in the country where the position is located
Ability to speak, read and write in English proficiently

Nice To Haves

Background in datacenters

Responsibilities

Monitoring security systems such as cameras and access control at data centers and remote locations.
Identifying risks or malfunctions.
Dispatching appropriate personnel as necessary.
Maintaining detailed logs and documentation.
Handling email and phone triage.
Managing escalations.
Supporting unannounced audits.
Preparing reports.
Using tools like Microsoft Copilot for efficiency.
Briefing incoming shifts.
Carrying out administrative or special tasks assigned by management.