PSID Employee Investigator Lead

ADC LTD NM•Albuquerque, NM

1d•$65,000 - $71,000•Remote

About The Position

The PSID Employee Investigator Lead is responsible for the support and productivity of the employee investigator team and processing large amounts of casework during the field investigation. A successful Employee Investigator Lead must follow ADC LTD NM and PSID policies and procedures and meet the following expectations: This position is responsible for the oversight and management of investigative technicians and responsible for maintaining a positive work environment. The Supervisor is responsible for managing employee workflow, training new hires, managing team’s schedules, reporting to HR and senior management, evaluating performance and providing feedback, identifying and applying career advancement opportunities to the entire team and helping to resolve issues and disputes in accordance with ADC LTD NM policies and procedures. The Supervisor is also responsible for implementing and upholding ADC’s Equal Employment Opportunity and Affirmative Action Plan policies.

Requirements

Minimum of an associate’s degree from an accredited university; or three years general investigative experience (i.e. military, local, state or Federal law enforcement or investigative functions).
Proven leadership/mentorship skills; ability to maintain a high level of professional demeanor.
Proficiency in common workplace hardware and software, including Microsoft Word, Excel and computer databases.
Excellent organization and prioritization skills.
Strong analytical skills and detailed-oriented.
Strong verbal and written communication skills, including highly technical writing, proofreading, and editing.
Extensive knowledge of ADC LTD NM contracts and contractual requirements.
Thorough understanding of federal investigative standards, including the investigative tiers, issue resolution and adjudication.
Thorough understanding of ADC LTD NM investigative process and procedures.
Familiarity with federal and ADC LTD NM security standards.
Employment is contingent upon the successful results of a background check and drug screen.
In addition to the completion of a federal background investigation and while in the process of obtaining a Top Secret Clearance, must be able to obtain an interim clearance and/or appropriate agency approvals.
Upon receipt of Top Secret clearance, must be able to maintain active Top Secret clearance and all agency approvals required of their position.

Responsibilities

Model ADC LTD NM’s core values, policies and procedures and ensure that the same are supported at all times.
Supervise team personnel, including schedules, evaluations, personal improvement plans (PIPs), clearances, customer approvals, promotions, demotions, reprimands, suspensions and terminations with the assistance of the PSID director and Human Resources.
Monitor and approve timecards for team personnel and notify the PSID director and Human Resources of policy violations, as well as approve PTO, sick and other leave, including coordinating team schedules to meet queue and quality expectations.
Monitor and enforce team personnel’s adherence to ADC LTD NM policies and procedures.
Monitor and enforce system and information access approvals and conduct periodic audits to ensure appropriate access.
Monitor and maintain compliance with all mandatory and assigned training, security, and credential requirements.
Maintain appropriate staffing levels within the team with assistance from their supervisor, the assistant director of investigations and director of investigations.
Regularly monitor and analyze each team member’s strengths and challenges to properly support them and maintain full production, timeliness and quality.
Foster a positive, team-oriented environment.
Set realistic goals and encourage productivity and performance as a team and individually.
Participate in recognition programs to acknowledge personnel’s successes and maintain morale.
Monitor and analyze each queue to increase or reduce volumes based on the needs of personnel, the contract team, and the customer.
Maintain working knowledge of all contract requirements.
Coordinate employee investigator availability with high-need areas.
Review and approve employee investigator expense reports.
Plan and implement a process for EIs to submit limited vouchers with expenses and receipts through Roadrunner.
Serve as the primary contact for employee investigator field investigation questions.
Coordinate communications to discuss volumes, timeframes, prioritization, changes to policies and standards, and customer feedback.
Conduct occasional queue and quality spot checks and report the results to their supervisor.
Organize time and resources to ensure timely completion of data retrieval.
Maintain a working knowledge of Roadrunner.
Quickly troubleshoot issues as they arise.
Plan, implement and coordinate training for new team personnel and request training with the assistance of the PSID quality program analyst, or ADC LTD NM Training Department.
Maintain professional, courteous relationships with team members, supervisors, the director, investigators, and all other ADC LTD NM employees and contractors.
Assist with projects and process improvement at the direction of their supervisor.
Coordinate with PSID and ADC LTD NM personnel as necessary.
Conduct all other duties as assigned.