PSH Manager

NATIONAL COMMUNITY RENAISSANCE•San Diego, CA

5d•Onsite

About The Position

The Hope Through Housing Foundation (Hope) is committed to breaking the cycle of generational poverty by implementing high-quality social services for low-income families and seniors living within and around National CORE’s affordable housing developments throughout California, Texas, and Florida. We seek passionate, hardworking team members who are committed to transforming lives and communities. Together, we deliver Hope, Opportunity, Prosperity, and Empowerment to thousands of youths, adults, and seniors each year. The Permanent Supportive Housing (PSH) Manager overarching focus is on implementation, ongoing operations and quality assurance for all programs and services offered to PSH residents throughout Hope through Housing’s footprint. This position will have a special focus on meeting the needs of formerly homeless residents and building a strong team of partners serving National CORE’s PSH (permanent supportive housing) projects as well as other vulnerable populations. This individual plays a key role in helping to meet Hope’s mission of breaking the generational cycle of poverty, including new partnership development, service requirement compliance, service partner management, specialized programs, staff training, and program evaluation. This position will utilize proactive prevention, best-practice approaches, and collaborative interventions in the social service areas to support staff and residents to thrive with the goal of retaining housing. The PSH Manager works closely and coordinates with onsite Property Management staff, other HOPE employees, and external partnerships regularly. This role serves as an expert resource for PSH/ Vulnerable Population’s associated needs and the teams working on site. This includes providing guidance to on-site teams, crisis response support, and resource coordination for special populations with specific needs, with a focus on formerly homeless individuals. The PSH Manager maintains a direct reporting relationship with the Director of PSH & Resident Services/ VP of Ops.

Requirements

Bachelor’s degree in public health, human behavior, psychology, social work or related field is desirable or has an equivalent combination of education and experience.
At least 2-5 years of relevant experience in social services, homeless services and/or a PSH setting.
Demonstrated experience working in a social service, PSH or related field providing case management services.
Experience working with and demonstrated understanding of unique challenges for vulnerable populations including but not limited to those experiencing homelessness, mentally ill, substance use illness, trauma, and chronic medical needs, is preferred.
Be able and willing to work flexible hours which may include evenings or weekends.
Have reliable transportation and: A valid driver’s license, Auto Insurance.
Successfully complete the following as a condition of hire: Tuberculosis Test, Background Screening, Drug Test.

Nice To Haves

Experience using case management software including Homeless Management Information System (HMIS), is strongly preferred.
Fluency in a language in addition to English is preferred.

Responsibilities

Ensures high quality PSH services are being delivered to residents while maintaining a strong working partnership with Property Management and services teams.
Cultivates impact and remains compliant by being a content expert, well versed in PSH, associated approaches and processes.
Supports, coordinates, and monitors high-quality programs and activities by HOPE and our partnerships within the National CORE properties.
Supports our relationship with Property Management.
Assesses needs, develops program strategies, and ensures the delivery of quality programming through a combination of cross team support, technical training/ assistance, direct service, and service partner development.
Effectively documents, communicates and evaluates programs and makes program recommendations/changes based on both the compliance and effectiveness of programming.
Develops and maintains positive professional relationships across teams (internal and external) and provides support to PSH residents.
Educates and supports HOPE services team, property managers, and external partners through housing retention resources and approaches to ensure residents gain long term stability.
Uses networking/ outreach approaches to reach both property management, services teams, and at times residents to ensure they have the support they need.
Uses data and case examples to identify and evaluate resident patterns of needs, and supports delivery of quality services for residents both directly and through service partnerships.
Approaches problem solving with a client-centric, trauma informed lens.
Works collaboratively with internal teams and external partners on Housing approaches, overall objectives of retention and at times, there will be need for relocation (i.e. higher level of care etc).
Connects and updates ongoing any HTHF team members and 3rd party service providers that have a community with PSH residents to available resources and referral opportunities.
Coordinates along with the Director of PSH/ VP of Ops the design, implementation, and delivery of PSH objective focused activities that support retention.
Runs assigned meetings as assigned including taking detailed and accurate minutes with action items for attendees clearly dedicated.
Tracks attendance at some required meetings.
Manages and maintains a harmonious relationship with site staff and community partners which includes developing an onsite mechanism to facilitate resident connection to other on-site service partners, community service agency resources and referrals, including personnel of community service providers, educational opportunities, and support groups.
Supports the planning and day of operations for the Annual Vulnerable Populations Bootcamp with the PSH Team, other related staff, and partnering presenters.
Supports advocacy of residents includes: Coaching and modeling for HTHF teams, Property Management, and 3rd party providers on best approaches.
Respects confidentiality and related policies; understands and acts as a mandated reporter.
Acts responsibly and models appropriate and responsible behavior to residents, by observing rules and regulations of the programs.
Understands knowledge of residents’ rights and responsibilities including fair housing and housing first approaches.
Uses diplomacy, courtesy, and respect - encouraging residents to do the same when writing or speaking to management or outside agencies.
Clearly and accurately documents the problem and the response of those contacted.
Works collaboratively with other organizations and service providers.
Oversees PSH work as a team with Director of PSH/ VP Ops and the PSH Reporting & Billing Manager the delivery and evaluation for PSH programming to ensure all deliverable are met.
Annually organizes PSH resident surveys, data collection process, and analytics.
Provides guidance and support in accessing resources to enhance coordination and support based on survey analytics.
Manages assigned PSH related programmatic performance with Director of PSH/ VP and the PSH Reporting & Billing Manager.
Manages and updates quarterly the PSH/ Vulnerable Populations Inventory Tracker and associated public facing documents with the Director of PSH/ VP Ops.
Maintains client/ resident services files and database of resident contact encounters, referrals and overall engagement in order to identify trends, patterns, needs, opportunities, and outcomes of services including documentation and certifications.
Assists with program evaluation that ensures effective services and outcomes.
Provides regular reports of activities and events and maintains documentation in line with compliance regulations.
Self-audits regularly to ensure work remains compliant.
Ensures all program objectives are met include various private grants, city, state and federal funding.
Ensures service providers are consistent with required site and service regulations.
Ensures service providers complete and update records on all enrolled, which includes providing a report monthly on all onsite activities.
Completes annual meetings with contracted PSH service providers.
Reviews contract deliverables, staffing on site and ensures they have the resources on site to execute their role most effectively.
Ensures staff and service providers follow policies and complete records on all participants.
Flags any deficiencies and works with sites, teams and departments on improvements.
Maintains regular communication with external PSH entities regarding new service partners and evaluation of service delivery by partners contracted for PSH services on site.
Serves as PSH community ambassador, developing relationships resulting in in-kind service/product donations and financial contributions.
Attends Company sponsored events that relate to the development of the team, which, from time to time, may include overnight stays at locations away from the employee’s home.
Ensures trainings are completed regularly to maintain a relevant level of PSH compliance and intervention knowledge ongoing.
Participates in annual trainings focused on core modalities such as Trauma Informed Care (TIC), Motivational Interviewing (MI), Harm Reduction and other applicable professional development opportunities.