Psem Project Manager

Ariel Partners•Nyc, NY

About The Position

The NYC Office of Technology and Innovation (OTI) is seeking a highly qualified Project Manager Level 3 to serve as the PSEM Project Manager under this solicitation. The selected resource will be responsible for leading and supporting complex projects with a strong emphasis on technical implementation. This role requires demonstrated expertise in managing cross-functional initiatives and the ability to effectively coordinate with Operational, Engineering, and Business stakeholders. The candidate must possess sufficient technical acumen to understand system dependencies, facilitate issue resolution, and ensure alignment across multiple teams. The Project Manager will oversee project planning, execution, risk management, and stakeholder communication to ensure timely and successful delivery of project objectives. Responsibilities include, but are not limited to, coordinating technical activities, tracking milestones and deliverables, managing project documentation, and supporting governance and reporting requirements. This role is critical to the ongoing operations of the PSEM division. In the absence of this resource, the division will be unable to effectively manage and coordinate technical processes across various engineering and operational support teams, resulting in potential delays, inefficiencies, and increased operational risk.

Requirements

A baccalaureate degree from an accredited college
A minimum of 8 years of experience in Event Management, and Public Safety Emergency Services
Functional understanding of routing protocols and data delivery techniques
Min 8 years of experience overseeing medium to large scale projects
Knowledge of Operations Management - Service Desk, Help Desk, Datacenter
Functional knowledge of Operating Systems, Databases, and IT Infrastructure elements
Experience with IT Service Management and Enterprise Monitoring tools
In depth knowledge of Enterprise Monitoring tools for Service Automation, Service Assurance, and Service Support
Focal point of contact for project management, financial, administrative, and technical issues
Proficient in MS Word, MS PowerPoint, MS Project, MS Visio
Project Management experience including project planning, scheduling with significant project dependencies
Solid technical leadership
Experience in a large-scale enterprise environment for Emergency services

Nice To Haves

PMP Certification.
Project Management experience managing third party service providers.
Solid technical experience in a large-scale enterprise environment for Emergency services.

Responsibilities

Perform requirements gathering necessary to design and build complex Public Safety & Emergency Management systems of enterprise monitoring system for related projects
Manage the design of the Enterprise Monitoring Solution meeting the Public Safety & Emergency Management needs as it relates to monitoring and alerting requirements
Develop and design VISIO or CAD type engineering drawings, bill of materials and technical specifications with custom configuration to meet the project needs.
Plan and coordinate the design of all required system hardware and software for the monitoring system to enable the monitoring system to perform to predefined specifications.
Manage the schedule and validation of the systems for functionality, performance, fault tolerance and operation reediness
Coordinate all discussions related to technical specification needs and bill of materials requirements for Public Safety & Emergency Management projects
Provide oversight and management of blended teams of independent IT consultants and staff; manage vendor relationships
Ensure that staff and consultants adhere to the published PMO methodology and development standards defined for the PMO
Engage in PMO-related functions including monitoring budget and ensuring that established communication plans, risk management, and similar processes are adhered too
Participate in the review of project artifacts including technical requirements, user experience design, architecture, testing and implementation documentation
Manage the development of training plans and future support needs
Manage project close out and transition of all project artifacts and knowledge transfer to Agency staff prior to disengaging from a project
Support and contribute to the Program’s goal of ongoing process improvement, and adherence to Project Management Institute’s PMBOK and OTI PSEM published project methodologies
Report to senior management within the Program, OTI and stakeholder agencies on project status
Support the Director of Project Management with managing PMO functions including change requests, document and deliverable management, scheduling, reporting, etc.
Address client concerns and escalate all project risks and issues appropriately and manage them to resolution
Manage special projects and initiatives assigned, included but not limited to scope described above