PSC Retail Systems Coordinator

Herschend Family Entertainment•Peachtree Corners, GA

About The Position

The Retail Systems Coordinator is responsible for the Retail Division’s sales and inventory systems and data. The role also serves as the Operations Super User, providing technology support, training, and guidance for retail operations and processes. The position coordinates functional and data-entry activities related to retail technology systems and enterprise-level software; maintains data integrity across inventory management systems; troubleshoots data issues; supports POS and inventory technology users; participates in software upgrades and rollouts; and conducts training for users at property locations. The coordinator also distributes regular reports to retail leaders and maintains confidentiality of inventory and business information. The role is primarily office-based, with travel to property locations and/or external events as needed. It involves frequent interruptions and shifting priorities in a fast-paced environment, and may require working days, evenings, weekends, and holidays.

Requirements

High school diploma or equivalent.
At least 3 years of experience maintaining retail-related POS and/or inventory systems and technology.
Demonstrated ability to teach, train, influence, and coach others successfully.
Experience with retail POS and inventory systems.
Experience with Microsoft Office, including Word, Excel, and PowerPoint.
Ability to cultivate and maintain positive working relationships with internal and external stakeholders.
Exceptional customer service skills, critical judgment in processing situations and data, ability to react quickly, and excellent communication skills.
Ability to follow projects, tasks, and initiatives through from beginning to end.
Ability to adapt priorities, meet deadlines, and coordinate multiple priorities in a dynamic environment.
Strong attention to detail and problem-solving abilities.
Ability to work independently and to organize and lead groups.
Ability to read and interpret business information, reports, policies, and technical documents.
Ability to understand and apply written and verbal instructions, diagrams, and schedules.
Ability to work days, evenings, weekends, and holidays as needed.
Ability to remain seated for extended periods while using a computer.
Ability to occasionally stoop, twist, kneel, bend, squat, or reach above the shoulders.
Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more.
Occasional travel, typically less than 15% of the time.

Nice To Haves

Proven experience managing data, data governance, and inventory-control processes.

Responsibilities

Coordinate and perform functional and data-entry activities related to Retail Tech Systems and enterprise-level software.
Ensure, audit, and maintain data integrity within inventory management systems.
Troubleshoot data issues and resolve discrepancies that affect business and reporting accuracy.
Maintain Super User-level expertise in retail-related technology systems.
Participate in software upgrades, enhancements, and new application rollouts as directed.
Conduct property-level training for users of retail technology at all levels.
Support, field, and troubleshoot end-user issues related to POS and inventory technology operations.
Balance customer service to employees and properties with operational efficiency.
Work with and through others to obtain compliance with timelines and procedures.
Distribute weekly and bi-weekly reports to Herschend Entertainment retail leaders.
Maintain complete confidentiality of inventory and business information.
Provide operator end-user support to properties for POS and inventory systems.
Perform other duties as assigned.