PSC Manager - Olympia, WA

Natera

2d • Onsite

About The Position

The PSC Manager serves patients by identifying appropriate blood collection methods, preparing specimens for laboratory testing, and performing screening procedures. The position also manages operations for the designated patient service center and oversees Natera’s phlebotomy program at that location. Depending on growth and patient volume, the role may oversee additional phlebotomists. The position is located in Olympia, Washington, and may involve reimbursable travel to stock supplies. If the state requires a phlebotomy license, it must be submitted with the resume and application.

Requirements

• Minimum of 5 years of phlebotomy experience.
• At least 5 years of high-level customer care experience.
• High school diploma or equivalent required.
• Phlebotomy license must be provided with the application if required by the applicable state.
• Ability to adhere to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards.
• General understanding of mobile phlebotomy and general phlebotomy services.
• Excellent communication skills.
• Ability to work with cross-functional teams.
• Ability to learn and use online tools for effective program management.
• Ability to handle PHI regularly in paper and electronic form and use technologies to access it.

Nice To Haves

• Experience managing or supervising phlebotomy operations and teams.
• BS/BA degree.
• Phlebotomy certification or equivalent, except where state regulations mandate it.
• Previous financial and budgetary experience.
• Bilingual language skills.

Responsibilities

• Verify test requisitions against orders and supporting documentation, and bring discrepancies to Natera product management leadership.
• Verify patient identity.
• Collect blood specimens through venipunctures and finger sticks.
• Maintain specimen integrity using aseptic technique, Natera procedures, and isolation procedures.
• Track specimens by initialing, dating, recording collection times, and maintaining collection tallies in Natera’s system.
• Maintain quality results by following Natera procedures and testing schedules, recording quality-control results, identifying needed changes, and reporting KPIs to product management leadership biweekly.
• Maintain a safe, secure, and healthy work environment and comply with applicable standards, procedures, and legal regulations.
• Resolve unusual test orders by contacting relevant clinicians, facilities, or laboratories; refer unresolved orders to the originator for clarification and notify the internal Natera team.
• Maintain job knowledge through education, professional publications, networks, and professional organizations.
• Report SPI, CAPA, or NCR issues to the internal Natera product management leadership team.
• Help manage phlebotomy equipment needed to establish and operate the patient service center.
• Assist with onboarding, training, and retraining phlebotomists as needed to support volume increases.
• Assist with managing patient service center vendors.
• Support phlebotomy program management by monitoring blood draw distribution and claims, customer feedback, small escalations, scheduling issues, and communication about ongoing draw statuses.
• Maintain current status on Natera training requirements.
• Complete HIPAA/PHI privacy, general policies and procedure compliance, and security training as soon as possible and no later than 30 days after hire.

Benefits

• Comprehensive medical, dental, vision, life, and disability plans for eligible employees and their dependents.
• Free testing for employees and their immediate families.
• Fertility care benefits.
• Pregnancy and baby bonding leave.
• 401k benefits.
• Commuter benefits.
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED