Parts Manager - Olympia, WA

Freightliner Northwest•Tumwater, WA

17h•Onsite

About The Position

The Parts Manager is responsible for the management, profitability and efficiency of the store Parts Department areas of responsibility including: proper purchasing procedures, inventory control, staff utilization, pricing, merchandising, displaying and advertising. We are the premier Dealership Family in the Pacific Northwest and we build our team with the best employees. The expertise and efficiency of our team delivers first class service to our customers, safely and reliably and we offer a variety of career opportunities across our dealership network. Helping customers satisfy their transportation needs since 1986, Gordon Truck Centers, Inc. (GTC) is an expanded network of 18 dealerships doing business as Freightliner Northwest, Western Star Northwest, TrailerCraft and Freightliner of Hawaii. As a full-service Freightliner, Western Star, Fuso, Wilson Trailer dealership family, GTC can sell, finance, insure and service commercial trucks for medium and heavy-duty applications.

Requirements

Minimum of 4 years parts management or equivalent experience required.
Solid working knowledge of dealership level parts department.
Proven leadership skills.
Must be professional and safety minded at all times.
Excellent communication skills, including both verbal and written and well as listening skills.
Excellent customer service skills.
Ability to prioritize and multi-task.
Able to work with minimal supervision and direction.
Ability to work independently as well as part of a team.

Nice To Haves

College degree or relevant on the job experience, preferred.
Proficiency in the following systems preferred: Procede, DTNAConnect, PartsPro, Paragon, Power BI Reporting, Cummins, CAT and Absorb.

Responsibilities

Manage the department P&L, control costs and create/implement profitability growth opportunities.
Lead a staff of, parts counter and imbedded department parts support personnel include; hiring, training, scheduling, payroll, retaining, coaching, setting and monitoring goals and ensuring acceptable performance.
Implement systems and procedures to ensure the safety of all staff and company property.
Conduct meetings with parts department employees to discuss activities and problems of mutual interest and to develop strategies for a more efficient operation.
Design and maintain a staff cross-training program (tracking and documenting all tasks).
Ensure all staff have completed their required monthly trainings in Company Learning Management system.
Design and communicate career path growth for staff.
Manage, monitor and maintain inventory control in order to minimize obsolescence and maintain healthy stock to include; cycle counting, zero location (no bin), inventory turns, obsolescence, purchasing, lost sales tracking, loss control, cores and warranty cores.
Ensure vehicles and equipment are up to safe and working standards.
Champion Elite Support Continuous Improvement initiatives to ensure parts procedures are efficient.
Incorporate and maintain our Continuous Improvement policies to establish a clean and organized department; including the parts merchandising/lobby area.
Initiate ongoing and effective communication between departments to ensure timely turnaround of parts needed and efficient process flow (parts is the supplier for all other departments).
Build relationships with customers and handle customer complaints immediately and according to dealership guidelines.
Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction.
Implement processes to continually promote sales specials to customers.
Build and maintain mutually beneficial relationships with all vendors.
Manage freight recovery for all freight carriers for inbound/outbound freight.
Work with sales and corporate staff to set a pricing policy that balances volume, customer loyalty, and the cost of doing business.
Collaborate with leadership to establish department goals and utilize project management tools to meet deadlines.
Communicate on a regular basis to upper management successes, failures and needs of the department.
Other duties as business needs require (i.e. assist counter team and phones at busy times).

Benefits

healthcare plan that covers medical, dental, vision and prescription benefits for eligible employees
basic group term life insurance policy
employee assistance program (EAP)
Health Savings Account (HSA)
Tuition reimbursement
profit sharing
traditional pre-tax 401(k)
post-tax Roth 401(k)
company will match dollar for dollar of your contributions up to 3% of your income
paid vacation
personal time off (PTO)
six (6) paid holidays