PSAP Emergency Communications Dispatcher I - Westminster
About The Position
An Emergency Communications Dispatcher (ECD) receives voice and text requests for police, fire, and medical services. The incumbent in this position determines the nature, urgency, and jurisdiction of a report and either dispatches first responders or transfers the call to the appropriate jurisdiction. The ECD documents information in Computer-Aided Dispatch (CAD) software and provides updates via phone or radio as needed. The ECD provides guidance and assistance to the public in life-safety situations; and coordinates appropriate responses to high-risk, high-stress operations, with the objective of keeping all participants safe.
Requirements
- One (1) year or more of experience in public safety, first response, or as an emergency dispatcher or telecommunicator.
- Two (2) or more years of experience as a non-emergency dispatcher, or in a customer service or administrative role that includes significant contact with the public.
- Applicants must pass a Department of Public Safety administered computer based "CritiCall" test, which assesses computer and other job related skills.
- Candidates must pass any level of background investigation applicable to the position to include Motor Vehicle/Criminal Records, Personal History, Credit and any additional background check(s).
- Due to the nature of this work, candidates with 100% loss of sight, hearing ability, or with major speech impediments will not be considered.
- Physical ability to perform the essential functions of the job including frequently remain stationary for long periods of time; frequently operate a computer and other office machinery such as a keyboard, mouse, phone, and fax machine; receive and communicate accurate information in a stressful or confrontational environment.
Nice To Haves
- High school diploma or equivalent.
- Vermont E911 Call Taker Certification.
- Experience running license, registration, and criminal history queries.
- Experience entering NCIC information.
- Experience as a First Responder.
Responsibilities
- Receives voice and text requests for police, fire, and medical services.
- Determines the nature, urgency, and jurisdiction of a report and either dispatches first responders or transfers the call to the appropriate jurisdiction.
- Documents information in Computer-Aided Dispatch (CAD) software and provides updates via phone or radio as needed.
- Provides guidance and assistance to the public in life-safety situations
- Coordinates appropriate responses to high-risk, high-stress operations, with the objective of keeping all participants safe.
Benefits
- 80% State paid medical premium and a dental plan at no cost for employees and their families
- Work/Life balance: 11 paid holidays each year and a generous leave plan
- State Paid Family and Medical Leave Insurance (FMLI)
- Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
- Tuition Reimbursement
- Flexible spending healthcare and childcare reimbursement accounts
- Low cost group life insurance
- Incentive-based Wellness Program
- Qualified Employer for Public Service Student Loan Forgiveness Program
- $5,000 Hiring Bonus for New Hires!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
