PSAP Emergency Communications Dispatcher I - Westminster

State of Vermont•Westminster, VT

32d•Onsite

About The Position

This position serves as a PSAP Emergency Communications Dispatcher I for the Vermont State Police. The role involves receiving and processing voice and text requests for police, fire, and medical services. The incumbent determines the nature, urgency, and jurisdiction of reports, dispatches first responders, or transfers calls to the appropriate jurisdiction. Responsibilities include documenting information in Computer-Aided Dispatch (CAD) software, providing updates via phone or radio, and offering guidance to the public in life-safety situations. The position also coordinates responses to high-risk, high-stress operations to ensure safety. New hires undergo a structured training program, typically lasting around 5 months, covering Vermont State Police and E911 policies and procedures.

Requirements

Ability to quickly and accurately transcribe radio and telephone messages.
Ability to remember details.
Ability to operate various software and computers.
Ability to operate 2-way radio and other communication systems.
One (1) year or more of experience in public safety, first response, or as an emergency dispatcher or telecommunicator.
OR Two (2) or more years of experience as a non-emergency dispatcher, or in a customer service or administrative role that includes significant contact with the public.
Must pass a Department of Public Safety administered computer based "CritiCall" test.
Must pass any level of background investigation applicable to the position including Motor Vehicle/Criminal Records, Personal History, Credit and any additional background check(s).
Candidates with 100% loss of sight, hearing ability, or with major speech impediments will not be considered.

Nice To Haves

High school diploma or equivalent.
Vermont E911 Call Taker Certification.
Experience running license, registration, and criminal history queries.
Experience entering NCIC information.
Experience as a First Responder.

Responsibilities

Receive voice and text requests for police, fire, and medical services.
Determine the nature, urgency, and jurisdiction of a report.
Dispatch first responders or transfer calls to the appropriate jurisdiction.
Document information in Computer-Aided Dispatch (CAD) software.
Provide updates via phone or radio as needed.
Provide guidance and assistance to the public in life-safety situations.
Coordinate appropriate responses to high-risk, high-stress operations.

Benefits

$5,000 Hiring Bonus for New Hires
Built-in overtime
Promotion eligibility after 2 years, which would also include a differential for training new hires
80% State paid medical premium and a dental plan at no cost for employees and their families
11 paid holidays each year
Generous leave plan
State Paid Family and Medical Leave Insurance (FMLI)
State defined benefit pension plan
Deferred compensation 457(b) plan
Tuition Reimbursement
Flexible spending healthcare and childcare reimbursement accounts
Low cost group life insurance
Incentive-based Wellness Program
Qualified Employer for Public Service Student Loan Forgiveness Program