PS Technical Consultant II

NCR Atleos•ALABAMA, VIRTUAL, AL

About The Position

The Technical Consultant evaluates, installs, unit tests, troubleshoots, and supports software solutions based on business and operational requirements. The work supports NCR Atleos financial software for ATMs and cash recyclers in customer-facing and internal business environments. After developing fundamental knowledge of the software solutions, consultants rotate among specializations such as multi-vendor platforms, security, manageability, performance, consumer flow, transactions, maintenance operations, and message formats. The role requires anticipating internal and external client needs, prioritizing client satisfaction, and adapting to changing demands and priorities. Installation, troubleshooting, and development skills are beneficial, although this is not a full-time development role. Some shift work may be required.

Requirements

Experience working in the ATM or kiosk self-service industry.
Bachelor’s degree or equivalent accreditation in computer science, information systems, or another technical discipline.
Technical project leadership experience organizing project resources.
Experience with Microsoft operating system technology, specifically Windows 10 and Windows 7, including one or more of the following: installing and supporting hardware devices and drivers; installing and configuring Windows applications; troubleshooting network protocols and services, including TCP/IP, Internet Information Services, and remote access; or understanding client/server application architectures.
Experience creating and leading group presentations, hosting web seminars, and public speaking.

Nice To Haves

Knowledge of programming and/or direct experience developing client applications, identifying software problems, and debugging.
Experience with VB or VB.NET, C++, and C#.
Client application development experience rather than database application development experience.
Financial institution or network switch ATM operational experience.
Knowledge and experience with the CEN XFS ATM software specification.
Knowledge and experience with NDC and 912 message formats.
Experience working with proprietary message formats.
Experience building or integrating WebServices applications, including WebSphere or IIS.
Experience with internal tools including PSA, Confluence, and QuickBase.
Experience with source control packages, including JIRA or Subversion.
Working knowledge of Agile SDLC.

Responsibilities

Analyze customer requirements and determine the effort required to implement software in customer environments.
Install and configure base software in customer environments.
Conduct unit tests, track problems, and implement changes to meet test plans and functional requirements.
Diagnose and resolve software-related system failures using knowledge of system characteristics and software-based maintenance and tracking tools.
Establish acceptance criteria and quality goals.
Provide estimates, goals, standards, constraints, and dependencies as input to statements of work and software development plans.
Perform quality assurance in end-to-end testing and lead the analysis and resolution of software issues reported during testing.
Prepare software for distribution to customers or networks and ensure installability through distribution, bare-metal installations, and local updates.
Support field teams during laboratory installations, certifications, and training as required.
Lead analysis and resolve software issues found during customer acceptance testing.
Support and resolve production issues escalated by Level 3 Support, including creating hot fixes and executing integration tests before delivery to QA.