Provincial Offences Court Clerk

The City of Guelph•Guelph, ON

3d•CA$31 - CA$38•Onsite

About The Position

When you join the City of Guelph, you join a team of over 2000 employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment. As a single tier municipality, we offer a variety of occupations and career specialities within our organization. Guided by the goals and objectives of the Future Guelph: Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city. Resumes are being accepted for the position of Provincial Offences Court Clerk within the Legal and Court Services Department, Court Services Division. Reporting to the Supervisor, Financial Operations/Court Services, the successful candidate will perform a variety of customer service and administrative functions for Court Services. Guided by the goals and objectives of the City of Guelph Corporate Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

Requirements

1-year post-secondary education in court support or court administration, paralegal, or legal or criminal studies program plus 1 to 2 years of experience in court or legal administration office.
Experience handling financial transactions in a high customer interaction environment.
Excellent communication skills with the ability to communicate with all levels of staff, stakeholders and the general public.
Intermediate skills in ICON and Microsoft Office (Word and Excel)
Working knowledge of the Moneris virtual point-of-sale terminal, AIMS, ARIS, WAM and JD Edwards systems
Intermediate knowledge of the Provincial Offences Act (Part I, II and III)
Knowledge of legislation and processes related to court administration matters
Ability to use proper legal terms in clear concise language
Excellent organizational skills
Ability to work independently and in a team environment
Ability to work well under pressure, complete multiple task assignments and function effectively in a high-volume workplace with time constraints
Ability to deal effectively with contentious situations and to exercise discretion, judgement, diplomacy, and confidentiality
A satisfactory Police Record Check will be required at time of offer

Nice To Haves

Fluency in French language would be an asset.

Responsibilities

Provide exceptional customer service, at the counter, by e-mail and on the telephone, to the general public, enforcement agencies, provincial ministry offices and legal professionals.
Answer inquiries and provide information regarding court processes and procedures, fines, court dates, status of charges before the court, times of court and court administrative procedures such as fine payments, guilty pleas, extensions, re-openings, appeals, time limits, enforcement status and forms to be completed.
Process payments on the ICON and AIMS systems, Moneris virtual point-of-sale terminal, and online payment portal and balance payments.
Prepare daily cash deposits, utilizing various ICON, Moneris, and AIMS screens in reconciling payments.
Carry out administrative functions of the Provincial Offences Court including document intake and processing, pay mileage to witnesses, review RICO reports and pull payments for tickets processed, review suspense payments, process mail, and perform administrative parking duties.
Review and approve of Reopening applications and Certificates Requesting Conviction as Clerk of the Court; forward applications that cannot be approved for judicial decision.
Utilize CAMS for administrative purposes.
Receive requests for court interpreters.
Accept, process, file and enter new charges (POA Part I, II and III) into CAMS, ICON and AIMS, including the electronic filing of e-tickets using the Easy Ticketing application.
Verify RICO rejection reports and make corrections to cases, as necessary.
Provide administrative support to the section by maintaining operational statistical data, preparing correspondence, filing, photocopying, stamping and sorting documents.
Maintain court records, documents and filing systems.
Maintain office supplies, inventory, equipment, and ensuring sufficient supply of forms.
Prepare and review necessary documentation for guilty pleas, re-openings, extensions and court orders including bench warrants and recognizance orders.
Act as Commissioner of Oaths, when required.
Perform other related duties as assigned.

Benefits

Competitive wages
Comprehensive benefits
Paid vacation days, increasing with years of service
Paid personal days
Defined benefit pension plan with OMERS, including 100-per-cent employer matching
Extended health and dental benefits, including Health Care Spending Account
Employee and Family Assistance Program
Parental leave top up program
Learning and development opportunities including tuition assistance
Employee recognition programs.