Provider Survey Professional (Medicaid)

Humana

2d • Remote

About The Position

Humana Healthy Horizons is seeking a Senior Provider Survey Professional to manage provider satisfaction surveys within the Medicaid segment. This role is crucial for enhancing the provider experience and ensuring compliance with industry standards. The professional will coordinate with market teams to implement NCQA and state-mandated surveys, develop and update provider scripts, extract provider data samples, and collaborate on script and data reviews. This position involves partnering with vendors, analyzing survey results, and supporting the development and implementation of improvement plans. The role requires a high degree of independence and strong project management skills to ensure the effective execution of surveys and to drive positive changes in provider relations.

Requirements

• Bachelor's Degree
• 3+ years of data analysis experience
• 2+ years' experience with provider satisfaction surveys or survey methodologies
• 2+ years project management experience
• Experience with survey data
• Healthcare experience
• Experience operating in a matrixed environment and coordinating across several departments

Nice To Haves

• MBA
• Contract experience to ensure operations are compliance following contract requirements
• Experience with Medicaid policies or health plans

Responsibilities

• Develop provider satisfaction survey tools to support efficient and effective survey execution
• Maintain documentation in accordance with state, market, and operational requirements
• Request provider survey sample populations and prepare data files for vendor distribution
• Review survey results to ensure they meet required formatting standards
• Meet regularly with market teams to review survey scripts and provider satisfaction results
• Share findings and collaborate with Medicaid market teams to align on improvement plans
• Partner across markets to identify and implement best practices that enhance the provider experience
• Create standardized templates and document processes for internal team resources, including policies and procedures

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees