Provider Support Coordinator

Seven Starling

9d•$50,000•Remote

About The Position

We’re hiring for our Provider Support Coordinator. We're seeking a detail-oriented and empathetic Provider Success Coordinator to serve as the primary point of contact for our network of therapists and nurse practitioners. In this role, you'll guide providers through their entire journey with our organization - from their first day of onboarding through ongoing support and, when necessary, offboarding. You'll be instrumental in ensuring our providers have the resources, support, and positive experience they need to deliver exceptional mental health care to our patients. This is a high-impact role reporting directly to Sr. Manager of Provider Operations. If you're an experienced support professional with a strong commitment to our mission, we want to hear from you. Join us in paving the way for expanded access to high-quality maternal mental healthcare!

Requirements

1–3 years of experience in a support, operations coordination, or customer-facing role.
Highly organized with strong attention to detail
Strong verbal and written communication skills
Proficiency with Google Workspace or Microsoft Office; comfortable learning new software platforms and working across multiple tools simultaneously
You stay focused and accurate when workload and volume are high
Eager to learn and grow within an ops function that is actively being built

Nice To Haves

Healthcare experience is a plus but not required
Experience with helpdesk and CRM software tools is preferred but not required

Responsibilities

Day-to-day ticket handling and provider support
Serve as the first point of contact for provider questions, concerns, and administrative requests via ticketing system
Handle high-volume, repeatable ticket types accurately and consistently against documented processes
Troubleshoot platform-related issues and coordinate with technical teams for resolution, escalating to the Senior Associate when a ticket requires deeper investigation or judgment
Onboarding and offboarding coordination
Coordinate comprehensive onboarding for new therapists and nurse practitioners, ensuring all steps are completed accurately and on time
Track onboarding milestones against defined checklists and proactively flag any delays or blockers to the Senior Associate
Maintain accurate provider records and documentation throughout the onboarding process and across the provider lifecycle
Handle offboarding procedures with professionalism and care when providers transition out, following established processes
Data entry and record maintenance
Maintain accurate and up-to-date provider records across systems including HubSpot, Flock, and Verifiable
Complete data entry tasks associated with provider onboarding, licensing, and credentialing workflows
Flag data discrepancies or gaps to the Senior Associate rather than resolving independently
Complete assigned data audits to help ensure compliance and data accuracy
Process execution and team support
Follow documented SOPs for all recurring workflows
Surface patterns or recurring issues to the Senior Associate and Senior Manager for review
Contribute to keeping process documentation current by noting when real-world steps differ from what's documented