Provider Support Assistant - Pediatric Neurology

Duke Careers•Durham, NC

7d•Onsite

About The Position

We are seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).

Requirements

High school diploma or equivalent education required.
One year of clerical, office support, or related experience is required; or an equivalent combination of relevant education and/or experience.

Responsibilities

Schedule/reschedule patient clinic appointments, per department policy.
Contact patient and referring physician to communicate appointments as well as obtain information and document contact in EPIC.
Send information to patients.
Send/receive messages through In-Basket within Maestro Care.
Answer phones and triage per division policies.
Monitor open encounter report.
Submit SCR requests (bumps) for days out of clinic.
Work bump list less than 8 weeks out.
Work with Epilepsy dept to schedule long term EEG admissions and coordinate any needed consults or studies.
Schedule EEG’s, MRI (non-sedated, sedated and GA), Neuropsych testing, VDH infusions, CT, Ultrasound, ECHO’s and EKG’s.
Provide support to the front desk and scheduling HUB’s to set up patient appointment.
Contact families about KETO DIET admissions.
Work closely with outpt and inpt pre-reg to make sure authorizations are obtained.
Scheduled Lumbar Puncture’s for patients and coordinate with our residents.