Provider Success Manager
Village•Los Angeles, CA
•Onsite
About The Position
Village is looking for a Provider Success Manager to guide providers from onboarding to their first session and lead support and retention efforts for ongoing providers. This role is client-facing and execution-focused. It blends relationship management, operational excellence, and technical fluency to ensure providers are activated, prepared, and supported. This role is ideal for someone who thrives in service-oriented environments, can manage multiple moving pieces, and takes pride in delivering a seamless, high-touch experience for providers.
Requirements
- Strong verbal and written communication skills
- Excellent organizational skills and attention to detail
- Experience in provider success, customer success, account management, or healthcare operations
- Familiarity with credentialing or billing workflows preferred
- Comfort supporting both independent contractors and business customers
- Ability to manage multiple priorities simultaneously
Nice To Haves
- Experience working with clinicians, therapists, or healthcare practices
- Familiarity with provider networks, referrals, or insurance workflows
Responsibilities
- Own the provider journey from onboarding to first session for both independent providers and business customers
- Identify opportunities to increase provider impact and utilization
- Drive onboarding completion and timely activation by identifying and resolving blockers
- Act as the primary point for ongoing provider needs
- Partner with Sales and Growth teams to align incentives and outcomes
- Coordinate payer credentialing processes
- Collect, review, and validate required documentation
- Serve as a subject-matter resource for credentialing timelines, requirements, and status updates
- Answer provider questions about credentialing, billing, reimbursement, and product features
- Partner with operations, billing, and compliance teams as needed
- Support platform and product setup
- Create and conduct implementation training for all providers to ensure providers are trained in core product functions
- Lead ongoing provider training and engagement efforts
- Escalate and track issues to resolution while maintaining trust
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
