Success Manager

Comcast • Philadelphia, PA

23h

About The Position

Comcast is seeking a highly strategic and execution-focused leader to join our team as a Manager, Business Process Effectiveness. This role will play a critical part in driving one of the most impactful transformations within our frontline organization, leveraging AI-powered technology to redefine how our teams engage customers and drive business outcomes. As the owner of post-launch performance and adoption, you will ensure a newly deployed, enterprise-scale platform is not only implemented successfully, but continuously optimized to deliver meaningful improvements in revenue, customer experience, and operational efficiency. This is a high-visibility role at the intersection of technology, operations, and strategy, offering the opportunity to influence how innovation is embedded into day-to-day execution across the business. This is a unique opportunity to take ownership of a high-impact, enterprise-wide transformation initiative. You will play a key role in shaping how advanced technology—including AI—is embedded into frontline operations, directly influencing customer experiences and business performance at scale. If you are energized by solving complex problems, working at the forefront of innovation, and driving measurable business outcomes, this role offers the platform to make a lasting impact.

Requirements

• Proven experience leading or supporting technology implementations, process improvements, or digital transformation initiatives.
• Hands-on experience with workflow automation, AI-enabled tools, or decision-support platforms.
• Strong background in operations, sales environments, or customer experience functions.
• Experience managing user acceptance testing, rollout readiness, or deployment programs.
• Strong analytical mindset with the ability to define and interpret performance metrics.
• Ability to connect business processes to quantifiable outcomes such as revenue, efficiency, and CX.
• Excellent communication skills with the ability to influence across all levels of the organization.
• Proven ability to manage multiple priorities in a fast-paced, ambiguous environment.
• Ability to influence without direct authority and drive alignment across stakeholders.
• Strong problem-solving skills with a focus on execution and results.
• Demonstrated ability to lead change and drive adoption in complex environments.
• Bachelor's Degree
• 5-7 Years Relevant Work Experience

Nice To Haves

• Analytical Analysis
• Artificial Intelligence Techniques
• Customer Experience (CX)
• Influencing Change
• Operations Processes
• Process Improvements
• User Acceptance Testing (UAT)

Responsibilities

• Drive Post-Launch Success and Optimization: Own performance, adoption, and value realization of newly deployed technology across frontline teams.
• Establish and monitor success metrics tied to revenue, customer experience, and operational performance.
• Identify adoption gaps and lead data-driven optimization efforts to improve outcomes.
• Lead Business Process Transformation: Evaluate and enhance business processes to align with new technology capabilities.
• Ensure seamless integration of tools and workflows into daily operations.
• Continuously identify opportunities to improve efficiency, effectiveness, and scalability.
• Partner Across the Business: Collaborate with cross-functional teams including Sales Strategy, Operations, Quality, and Enablement.
• Translate business needs into actionable insights and prioritized initiatives.
• Align stakeholders around shared goals, driving execution in a fast-paced environment.
• Support Testing, Readiness, and Deployment: Lead user acceptance testing (UAT) strategy, execution, and defect management.
• Develop readiness plans including training, communications, and process documentation.
• Ensure successful deployment by managing risks, dependencies, and regional readiness.
• Leverage Data to Drive Decisions: Define and analyze KPIs, adoption metrics, and performance insights.
• Provide regular updates to leadership on performance trends, risks, and opportunities.
• Translate complex data into clear, actionable recommendations.

Benefits

• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager