PROvider Specialist

Lowe's Companies, Inc.•Mooresville, NC

1d•Onsite

About The Position

The PROvider Specialist is primarily responsible for completing specific activities in support of a defined PROvider Management model. This includes conducting business, and other performance related business discussions with Independent Service PROviders. The PROvider Specialist will compile data to organize packets for business reviews, reviewing documentation submitted by Service Providers, sending out business review invitations and required documents to PROviders and Lowe's stakeholders, capturing feedback/actions from business reviews, recapping, and tracking and following-up on required action plans. The PROvider Specialist will need to have foundational knowledge of PowerBI, SPM, IMS, performance reporting, phone and computer systems and be familiar with the contents of the Lowe's Services Agreement (LSA). To be successful the individual in this role uses various systems to complete work and must be able to learn and utilize new systems and tools with training. In addition, this individual will need to be able to adapt to rapidly evolving business needs.

Requirements

High school diploma or GED General Education or equivalent years of experience in lieu of education requirement, if applicable
Up to 1 Year Experience in a call center, office administrative, high volume retail, service support, or similar work environment.
If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position

Nice To Haves

Associates or Bachelor's Degree in a related field
Experience in remodeling or construction industry
Lowe’s store experience
Experience using CRM (Customer Relationship Management) tool, MS Word, MS Excel and MS Outlook.

Responsibilities

Works within system-based work queue to identify activities ready for review.
Prepares for business reviews ahead of scheduled dates for reviewing performance reporting
Compile and review materials needed to prepare for PROvider business reviews
Communicates with Independent Service PROviders ahead of schedule business reviews
Organizes and sends out invitations and the required documents to PROviders and Stakeholders
Captures feedback, takeaways, and other important notes during business reviews to recap for stakeholders
Tracks and follows-up on activities requiring actions
Draws from experience supporting the program to offer ways to improve the PROvider experience.
Being friendly and professional in engaging PROviders.
Keeps all reporting, packets and files organized and accessible
Leads business reviews by discussing PROvider performance metrics, feedback, and other relevant business topics
Execute daily and weekly assigned job duties